Agent Skippy is back: The XTS Chronicles(warning: long)

[AgentSkippy]

So, I got "promoted" sort of: I left the hell that was my old contract and now though I'm just a ordinary Agent rather than a lead Agent I make more money and am in a more awesome squad, with...*gasp* customer suckage!

Part 1: 911 suckage

So XTS Inc. has all their phones hardwired into the computers and has set it up so when some idiot dials 911 by accident it doesn't go to 911 Emergency Dispatch it goes to my unit: Security Operations Command and is answered by 1 of the 3 in my squad. Since my shift is noonish til night, I get the idiots who do it before they leave to go home. Ever answer the phone and have it go "click"? Yeah. Annoying isn't it? Like this gem. Thoughts are in parenthesis.
A = Agent Skippy N = Lady with New Yorkish Accent

Skippy: -Receives 911 call. Can see the Extention and person who's extention it is and the time on his caller id. Skippy Answers- "XTS Security and Safety this is Skippy I received a 911 call from this extention is everything ok?"
N: Who're you again?
Skippy: Skippy with Safety and Security. (I told you already)
N: And you're saying I called 911 by accident? -nonchalantly-
Skippy: Thats what I have on my phone ma'am. (yes)
N: Impossible. I've been here all day and have not dialed 911 (LIES! I have it right here!)
Skippy: Well usually it's by accident when 9 to dial out and then 1 and then the ar-cut off- (Oh hell no you did not just cut me off)
N: Well I don't know what you're talking about (bitch)
Skippy: *sigh* Fair enough. Just be careful -click-

Then there was this one....

A= Agent Skippy M = Guy with thick eastern accent

(seriously I've had this guy call 911 2 days in a row now on my shift with me receiving it, not including the calls I got from him last week)

Skippy: -Receives 911 call. Can see the Extention and person who's extention it is and the time on his caller id. Skippy Answers- "XTS Security and Safety this is Skippy I received a 911 call from this extention is everything ok?"
M: Oh. So sorry. I dialed 911 trying to call out. So sorry.
Skippy: Oh ok. Just be careful sir. Bye. -hangs up- (Yeah you'll be sorry...sorry when the ERT team RUSHES to your cubicle expecting a dead guy only to find its just you being a dumbass and socks you with a 100 Dollar false alarm fine)

Ok, now you had my sympathy the first time on Day 1. Now this is the 2nd time I got it from you, on DAY 2 of the SECOND week. Now, its pissing me off. Most of the time though, people are like "Oh yeah sorry" and don't call it again but the idiot 911 calls are increasing in magnitude for some reason...

Part 2: Jump Start Suckage
So due to the economy XTS Inc. has stopped providing its employees with free roadside assistance and battery jumpstarts. All we can do is give them a number out of the yellow pages we picked. These also have increased in magnitude, I average like 10-15 per shift...which is alot.

A: Agent Skippy B: Bitch

A: "XTS Security and Safety this is Skippy"
B: "Yeah I left my lights on and my batterys dead. Can you have someone come jumpstartme?"
A: (mental sigh) Unfortunetly XTS has stopped providing that service due to effective last month.
B: "Why!?" (I just said why lady no need to yell)
A: "apparently due to budget cuts and a company wide email was sent out and a message was posted on the employee website."
B: -agrily- "Well what am I going to do now!?"
A: "All I can do is give you the # for a tow truck service unless you got AAA but it will cost you."
B: -agitated sigh-"FINE but how much will it cost?"
A: "I am not sure ma'am. I can connect you if you want"
B: -click hangs up-

According to my Supervisor("Agent Slappy") Battery Jumpstart Requests and other roadside assistance accounts for most of his sucky customer stories....joy.

Grrrrr

More to come

[Cat]

Ugh how annoying for you to deal people like that....there's no reason for them to yell at you,


I hate having to dial '9' to get out outside line, so I am extra careful NOT to hit 1 twice

[reimero]

A couple of years ago, my company switched from dialing '9' for an outside line to dialing '8', for precisely that reason.

[Andara Bledin]

My work's system requires a 9 to dial out, and the person who deals the most with calls to other countries is probably the sloppiest typist in the building; she misses the 0 more often than anyone should.

The other one that is most likely to dial 911 is also most likely to hang up before they answer, so they have to do a call-back to make sure everything is ok. He's an ass and is completely unrepentant about that fact.

Thankfully, we haven't actually been fined for mis-dialling 911. Yet. It's only a matter of time, however, since some people I work with just have no concept of consequences.

As for the increase in jump starts, it's due to it being winter. With the reduction in daylight hours and the increase in bad weather, you're going to have more and more people leaving their lights on, and subsequently draining their batteries. I left mine on just the other day. Thankfully, someone noticed (I was parked facing the building that day), and so we didn't run the battery down.

@ reimero - Good plan on the part of your company. I'd suggest it here, but we'd have employees confused for months. Some of them can't grasp the simplest concepts.

^-.-^