first a little background on this chump. He comes in on a regular basis to buy "metaphysical" materials for his own store, the House of Magick. Let's call him John. Scrawny white guy, late 30s, early 40s, doo rag and sunglasses inside. Biker-esque. He once monopolized my time for an hour while i hunted down the list of 52 books he wanted. He thinks he's tax exempt. He's not. He brings in his sellers permit or some other thing that's an application for tax exempt status, not the actual tax exempt form itself. He does this every time he comes in. He's been told every time he comes in that his sellers permit does not equal tax exempt. he tells us to call his accountant to verify. Not our job, chief. bring in the correct paperwork every time you come in or you don't get tax exempt. end of story.
on occasion, we'll give in, mostly to shut his ass up and get him out of the store. Well, yesterday he rolls in and tries the same shit. says he was just up the street and decided to come in so he doesn't have any paperwork. must we go through this again? Our headcashier goes over the deal with him again, and John is getting louder and louder and yelling at HC and generally being a douchebag.
John goes out to his car and returns with some paperwork that doesn't count. HC says he's going to discuss this with the managers in the back office and he'll be back. John follows HC, yelling "you better not go anywhere with my papers!"
HC keeps going, not hearing him. i yell "yo, HC, don't go nowhere with his papers!"
HC says "im going to talk to my managers sir. i'm going to make a copy and get back to you, so please wait here."
"I better get my papers back!"
"Sir, you will get the papers you handed to me back as soon as i'm done."
We go into the office. John is right behind us and stops just short of the "employees only" line.
"Sir, this is employees only, you can't be here," HC says, and lets the door close on his ass. At this point, i'm cracking up.
HC talks it over with management, and decides that while the papers are not tax exempt forms, we'll do it this last time and he's not welcome back ever.
HC and i leave the office and John is waiting for HC at the door. John is continuing to argue with HC and is getting louder and louder.
"Sir, please stop yelling."
"RAR!
" about something.
"Sir, if you don't stop yelling and making a scene i'm going to have to ask you to leave."
i walk past another customer, who says "what an idiot."
All three of us get to the registers and HC starts ringing him up. John is still bitching, and i can see that HC has had enough.
"Sir, you will stop yelling. You are not getting tax exempt. You will pay for this book and you will leave."
"I buy a bajillion dollars in books here. You see this, everyone? I'm here all the time and they treat me like shit! I've been tax exempt at Borders and Half Price Books for eight years! Can your little brain understand that this is my tax exempt number? Huh? Can your pea brain think about that?"
"Sir, my pea brain will think whatever it wants to think, but your pea brain is going to pay $29.52 and leave."
i have to turn away because im laughing so hard.
so John pays for his book and continues his tirade on the way out. "I hope you know that you're going to lose your job over this! I can write a letter like you wouldn't believe! You're going to get fired over $1.43!"
"That's fine sir. Do what you want. I've got other customers. Have a good day, sir."
"Well, you're not a sir, you're a miss! I hope you don't have a good day miss! You're getting fired!"
"Okay, my name's Head Cashier (but gave his real name). Have a good day. Happy Holidays!"
the other 20 odd customers that witnessed this fiasco are all behind HC.
5 minutes after John left, our info girl gets a call. "You tell that Head Cashier that i belong to the most dangerous motorcycle gang in the city and that he better watch out!"
IG has no idea what this is all about and finds the managers, myself and HC in the office discussing what happened. IG explains the phone call. Manager calls the police.
In the end, John is now banned. if he comes in the store again, he will be arrested for trespassing.
what a...
grr. why make a threat like that when we have your name, phone number and address from all the times you've ordered from us? are you stupid? nevermind, don't answer that.
on occasion, we'll give in, mostly to shut his ass up and get him out of the store. Well, yesterday he rolls in and tries the same shit. says he was just up the street and decided to come in so he doesn't have any paperwork. must we go through this again? Our headcashier goes over the deal with him again, and John is getting louder and louder and yelling at HC and generally being a douchebag.
John goes out to his car and returns with some paperwork that doesn't count. HC says he's going to discuss this with the managers in the back office and he'll be back. John follows HC, yelling "you better not go anywhere with my papers!"
HC keeps going, not hearing him. i yell "yo, HC, don't go nowhere with his papers!"
HC says "im going to talk to my managers sir. i'm going to make a copy and get back to you, so please wait here."
"I better get my papers back!"
"Sir, you will get the papers you handed to me back as soon as i'm done."
We go into the office. John is right behind us and stops just short of the "employees only" line.
"Sir, this is employees only, you can't be here," HC says, and lets the door close on his ass. At this point, i'm cracking up.
HC talks it over with management, and decides that while the papers are not tax exempt forms, we'll do it this last time and he's not welcome back ever.
HC and i leave the office and John is waiting for HC at the door. John is continuing to argue with HC and is getting louder and louder.
"Sir, please stop yelling."
"RAR!

"Sir, if you don't stop yelling and making a scene i'm going to have to ask you to leave."
i walk past another customer, who says "what an idiot."
All three of us get to the registers and HC starts ringing him up. John is still bitching, and i can see that HC has had enough.
"Sir, you will stop yelling. You are not getting tax exempt. You will pay for this book and you will leave."
"I buy a bajillion dollars in books here. You see this, everyone? I'm here all the time and they treat me like shit! I've been tax exempt at Borders and Half Price Books for eight years! Can your little brain understand that this is my tax exempt number? Huh? Can your pea brain think about that?"
"Sir, my pea brain will think whatever it wants to think, but your pea brain is going to pay $29.52 and leave."
i have to turn away because im laughing so hard.
so John pays for his book and continues his tirade on the way out. "I hope you know that you're going to lose your job over this! I can write a letter like you wouldn't believe! You're going to get fired over $1.43!"
"That's fine sir. Do what you want. I've got other customers. Have a good day, sir."
"Well, you're not a sir, you're a miss! I hope you don't have a good day miss! You're getting fired!"
"Okay, my name's Head Cashier (but gave his real name). Have a good day. Happy Holidays!"
the other 20 odd customers that witnessed this fiasco are all behind HC.
5 minutes after John left, our info girl gets a call. "You tell that Head Cashier that i belong to the most dangerous motorcycle gang in the city and that he better watch out!"
IG has no idea what this is all about and finds the managers, myself and HC in the office discussing what happened. IG explains the phone call. Manager calls the police.
In the end, John is now banned. if he comes in the store again, he will be arrested for trespassing.
what a...


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