had 2 lovely gems last nite
1) i get called up front for a price check. these never go well. i go up and a customer is trying to buy preparation h and says its supposed to be 1.50 off. i immediately know this is wrong. since i had just come from that aisle and pulled sale signs and there wasnt any for those since they are not on sale. and also since this happens all the time i know what it is.
a compare and save sign. i go over and grab it and bring it up front to her. and explain that by buying our brand you save 1.50 compared to name brand the signs says in big letters COMPARE AND SAVE
she claims were trying to trick her and that customers have to read fine print. what fine print??? it was as clear as day. and since you said u shop here all the times im sure youd understand those signs by now. sadly no customer does.
2) another customer is looking for hair color. im certainly no expert but i can read. this customer wants garnier nutrisse in dark brown. yet with an accent calls it "dark baraown" she said it like 50 times and i wanted to slap her. anyways i find it and she tells me no thats not it. and then asks about clairol natural instincts. i find the dark brown shade. she tells me no thats not it. i explain to her multiple times that even tho it has a shade or "flavor" name like "nutmeg" it says that indeed it comes out dark brown, because it says DARK BROWN
she never bought any and requested a raincheck instead. in case we can ever pull the "dark baraown" shade she wants out of our asses.
1) i get called up front for a price check. these never go well. i go up and a customer is trying to buy preparation h and says its supposed to be 1.50 off. i immediately know this is wrong. since i had just come from that aisle and pulled sale signs and there wasnt any for those since they are not on sale. and also since this happens all the time i know what it is.
a compare and save sign. i go over and grab it and bring it up front to her. and explain that by buying our brand you save 1.50 compared to name brand the signs says in big letters COMPARE AND SAVE
she claims were trying to trick her and that customers have to read fine print. what fine print??? it was as clear as day. and since you said u shop here all the times im sure youd understand those signs by now. sadly no customer does.
2) another customer is looking for hair color. im certainly no expert but i can read. this customer wants garnier nutrisse in dark brown. yet with an accent calls it "dark baraown" she said it like 50 times and i wanted to slap her. anyways i find it and she tells me no thats not it. and then asks about clairol natural instincts. i find the dark brown shade. she tells me no thats not it. i explain to her multiple times that even tho it has a shade or "flavor" name like "nutmeg" it says that indeed it comes out dark brown, because it says DARK BROWN
she never bought any and requested a raincheck instead. in case we can ever pull the "dark baraown" shade she wants out of our asses.
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