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It's been a long time since I posted. I apologize, but my life has been one craptacular event after another for the last half of this year.
So onto the post, this all happened on Tuesday, not in chronological order mind you. There was more, but I can read my own hand writing or remember it...
Nyx...Jones?
Two guys approach me while I'm on my register and ask me to find out the balance of their return cards. Easy enough, so as I flip the cards over I notice a large "R" marked on the back of two of the three cards. ("R" standing for "redeemed") Sure enough each of the cards was empty. I tell them so and they tell me to keep them. On their way out one reads my badge and says "Thanks Nyx, (obviously not my real name) Nyx Jones! Remember that?" "Uh...no." "HAHA your memory sucks."
Pants on fire...
We have these coupons at my work that print out with each transaction, to give to the customer. Their active dates are always for the next week. While on my register a woman handed me a coupon and upon seeing it was not active yet, I informed her so. She tells me "I got this two weeks ago!" Seriously? Don't lie to me! And if you're going to lie, at least make it convincing.
Bullseye
Not a sucky customer, but hardly worth it's own post. A lady came up to me with a return, she explained that she had received the items as a gift for her daughter, but wanted to return them and didn't know where they were from, but that Wal-mart and Target had told her they didn't carry them. She asked if I would check if we sold them. As soon as she pulled the first one from it's bag I saw a part of the box which said "only at (bulls-eye symbol)" I pointed this out and she told me they just left there and they told her they didn't sell it. I have to wonder if they just didn't even bother looking?
Ballsy, Madam
(Backstory: the coupons we have will always scan, we just need to be mindful of the dates, and this past week we were placing fliers with coupons in each customers bag, for a sale on Sunday.)
A brought me over a void slip to sign (at my work and transaction voided, prints out and needs two signatures) and told me the story behind it. A had run up the customers entire order, when the customer reached over and grabbed a coupon then scanned it herself. So A had to void the entire order and start over.
"I'm gonna call him Stampy"
(Well her, but Simpsons reference FTW)
The line had been pretty steady all day and at the first lull close to my lunch I put up my closed sign and called for the fes. As soon as I did a customer approached, saw my sign, made the cat butt face and went to the end of another line. It was taking a bit of time for the fes to come up so I motioned to the next person in line to come over. As she did "Cat-butt-face-lady" or as I call her "Stampy" came over and smacked my sign upwards knocking it over and into the candy. I put it back up and informed her that I was still closing. She gaped like a fish and I told her, "I'll still help you, but I am closing." She replies "Well I saw your sign! That's why I didn't come over here." (Thinking: doesn't matter 'cause you still weren't next in line.) I'd almost finished with the ladies ahead of her when another cashier started to open behind me. So I told Stampy she could go there if she wanted. Rather than simply walk over she started to go back towards the other line, then she seemed to think better of it and headed the other way. But then she changed her mind again and just did circles for a few seconds, long enough for someone else to swoop in and take the spot. Stampy huffed, slammed her merchandise down and stamped out the door.
Looking a gift horse in the mouth
A gaggle of bitches came up to my register and produced a "20% off entire purchase, excluding sale items" coupon. I showed them that all their items were on sale and they started bitching. Things like "You're the only store that does this!" and "This store is just horrible!" or my favorite "You should make that part larger! How else could we know?!" Well you didn't read it in the first place, so what difference would it have made if it were larger? And really we don't have to give you anything. You should be grateful things are on sale and there are coupons handed out.
So you're buying garbage...?
A "woman" went through my register with a large order of beads and a handful of beads that were either missing one bead or broken. One was made of wood and had a small loop on it for the string, but the loop and broken off and she placed it on the package the size of the loop was maybe a millimeter, very tiny. I didn't know she had put it on the package and moved it when she freaked out, telling me I'd lost it, blah blah blah. I found it under the bags thankfully, and she placed it back on the package.
She then told me she wanted a discount on the "broken" ones, but that they were already on clearance for $2.99. So I called a manager and he approved a discount to $1.99. To which she complained "I want them for 99 cents!" He apologized and told her $1.99 was as low as he would go, "So she responded with "What about this one!" (the one with the loop) "It's worthless!" (then why do you want it?) Manager stood his ground and she waved her hand at me and said she didn't want it. So at the end she pulls out a stack of coupons from the register and one from the newspaper. We can only do one of each type of coupon, one register, one from the internet, one newspaper, one competitor, so on and so forth up to six. I told her and she of course flipped. I told her I could do the one from the paper and one from the register and another from the register in a separate transaction for her husband. I printed out a list of the rung items and voided out the three most expensive. Then threw away the list. She huffed and rolled her eyes and said "You just threw away one of my coupons." Seriously? How? They never left your hands! I pulled the list back out and showed her. Then scanned her coupons, at which point she pulled more things out of her bag and put them up for me to scan again. So I told her I'd already scanned them and put them back in. She paid and I heard her say to her husband "We have to get back in line now, she won't let us do another transaction now." WTF? You didn't even ask if I would, and yes, I will! So I tell her so and ring up her husband. Then they get back in line and when she gets back up to me, she has the same thing she pulled out of her bag last time! I told her that was already paid for and they left.
The funniest thing about this whole transaction though? She was literally wearing rose colored sunglasses. I think she needs to get her money back, they obviously don't work.
Please let there be pwnage
(Backstory: A while back nearly an entire section of our pendants was lifted from our store) A co-worker was walking through a mall the other day and saw a kiosk selling "Mediterranean Glass", and lo and behold, what did she find? All the same types of pendants that went missing from our store, wrapped in boxes with ribbons on them. I don't know if there is really anything the store can do, but I really hope so, the pwnage would be so delicious.
So onto the post, this all happened on Tuesday, not in chronological order mind you. There was more, but I can read my own hand writing or remember it...
Nyx...Jones?
Two guys approach me while I'm on my register and ask me to find out the balance of their return cards. Easy enough, so as I flip the cards over I notice a large "R" marked on the back of two of the three cards. ("R" standing for "redeemed") Sure enough each of the cards was empty. I tell them so and they tell me to keep them. On their way out one reads my badge and says "Thanks Nyx, (obviously not my real name) Nyx Jones! Remember that?" "Uh...no." "HAHA your memory sucks."
Pants on fire...
We have these coupons at my work that print out with each transaction, to give to the customer. Their active dates are always for the next week. While on my register a woman handed me a coupon and upon seeing it was not active yet, I informed her so. She tells me "I got this two weeks ago!" Seriously? Don't lie to me! And if you're going to lie, at least make it convincing.
Bullseye
Not a sucky customer, but hardly worth it's own post. A lady came up to me with a return, she explained that she had received the items as a gift for her daughter, but wanted to return them and didn't know where they were from, but that Wal-mart and Target had told her they didn't carry them. She asked if I would check if we sold them. As soon as she pulled the first one from it's bag I saw a part of the box which said "only at (bulls-eye symbol)" I pointed this out and she told me they just left there and they told her they didn't sell it. I have to wonder if they just didn't even bother looking?
Ballsy, Madam
(Backstory: the coupons we have will always scan, we just need to be mindful of the dates, and this past week we were placing fliers with coupons in each customers bag, for a sale on Sunday.)
A brought me over a void slip to sign (at my work and transaction voided, prints out and needs two signatures) and told me the story behind it. A had run up the customers entire order, when the customer reached over and grabbed a coupon then scanned it herself. So A had to void the entire order and start over.
"I'm gonna call him Stampy"
(Well her, but Simpsons reference FTW)
The line had been pretty steady all day and at the first lull close to my lunch I put up my closed sign and called for the fes. As soon as I did a customer approached, saw my sign, made the cat butt face and went to the end of another line. It was taking a bit of time for the fes to come up so I motioned to the next person in line to come over. As she did "Cat-butt-face-lady" or as I call her "Stampy" came over and smacked my sign upwards knocking it over and into the candy. I put it back up and informed her that I was still closing. She gaped like a fish and I told her, "I'll still help you, but I am closing." She replies "Well I saw your sign! That's why I didn't come over here." (Thinking: doesn't matter 'cause you still weren't next in line.) I'd almost finished with the ladies ahead of her when another cashier started to open behind me. So I told Stampy she could go there if she wanted. Rather than simply walk over she started to go back towards the other line, then she seemed to think better of it and headed the other way. But then she changed her mind again and just did circles for a few seconds, long enough for someone else to swoop in and take the spot. Stampy huffed, slammed her merchandise down and stamped out the door.
Looking a gift horse in the mouth
A gaggle of bitches came up to my register and produced a "20% off entire purchase, excluding sale items" coupon. I showed them that all their items were on sale and they started bitching. Things like "You're the only store that does this!" and "This store is just horrible!" or my favorite "You should make that part larger! How else could we know?!" Well you didn't read it in the first place, so what difference would it have made if it were larger? And really we don't have to give you anything. You should be grateful things are on sale and there are coupons handed out.
So you're buying garbage...?
A "woman" went through my register with a large order of beads and a handful of beads that were either missing one bead or broken. One was made of wood and had a small loop on it for the string, but the loop and broken off and she placed it on the package the size of the loop was maybe a millimeter, very tiny. I didn't know she had put it on the package and moved it when she freaked out, telling me I'd lost it, blah blah blah. I found it under the bags thankfully, and she placed it back on the package.
She then told me she wanted a discount on the "broken" ones, but that they were already on clearance for $2.99. So I called a manager and he approved a discount to $1.99. To which she complained "I want them for 99 cents!" He apologized and told her $1.99 was as low as he would go, "So she responded with "What about this one!" (the one with the loop) "It's worthless!" (then why do you want it?) Manager stood his ground and she waved her hand at me and said she didn't want it. So at the end she pulls out a stack of coupons from the register and one from the newspaper. We can only do one of each type of coupon, one register, one from the internet, one newspaper, one competitor, so on and so forth up to six. I told her and she of course flipped. I told her I could do the one from the paper and one from the register and another from the register in a separate transaction for her husband. I printed out a list of the rung items and voided out the three most expensive. Then threw away the list. She huffed and rolled her eyes and said "You just threw away one of my coupons." Seriously? How? They never left your hands! I pulled the list back out and showed her. Then scanned her coupons, at which point she pulled more things out of her bag and put them up for me to scan again. So I told her I'd already scanned them and put them back in. She paid and I heard her say to her husband "We have to get back in line now, she won't let us do another transaction now." WTF? You didn't even ask if I would, and yes, I will! So I tell her so and ring up her husband. Then they get back in line and when she gets back up to me, she has the same thing she pulled out of her bag last time! I told her that was already paid for and they left.The funniest thing about this whole transaction though? She was literally wearing rose colored sunglasses. I think she needs to get her money back, they obviously don't work.
Please let there be pwnage
(Backstory: A while back nearly an entire section of our pendants was lifted from our store) A co-worker was walking through a mall the other day and saw a kiosk selling "Mediterranean Glass", and lo and behold, what did she find? All the same types of pendants that went missing from our store, wrapped in boxes with ribbons on them. I don't know if there is really anything the store can do, but I really hope so, the pwnage would be so delicious.
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