Hi, everyone. This is my first post, other than a reply, so a bit of background. I've spent the last 25 years in an around CS (and SC's), mainly inbound call centers. I also spent some time with the gov't agency that makes going to the airport so much fun. I currently work in the Comm. center of an airport, in a city that has 2. (Not that one, or that one...the other one).
Since I work overnight, my current exposure to SC's is very small. So I dug back in time, to when I was working in the call center for a credit card that was tied to a very large airline's Frequent Flyer plan (think the Not-so-Friendly skies). The majority of folks were fine, but once in a while I would get a First Class EW. I took this call almost 20 years ago, but I will never forget it. ( The verbiage may be a little off, due to the passing of time) /end backstory......sorry for the novel)
Dramatis Personae:
Me: Uh..., well, me.
EWM: EW Maximus
Me: *opening yammer*
MWM: I want my credit line increased.
Me: *verifying spiel*
Me: Alright, sir. What kind of an increase were you looking for?
*Note: EWM had an increase from 5K to 10 2 months earlier, and had a zero balance*
MWM: I have to have at least 5K more, for the holidays. (this was in late November)
Me: I'm sorry, sir , but you just had an increase 2 months ago. We can evaluate your account for another one 6 months from the first one
MWM: WHARRGARBL
Me: Sir, I'm sorry you feel that way. Would you like to speak to a supervisor? (S.O.P was to offer a sup in situations like this)
MWM: No, I don't have the time to fool with this now. Just answer one question. How do you people expect me to give my family a good Christmas with only $10.000?
Me:
For the rest of my days, anytime I hear about an EW, that gentleman will come to mind.
Since I work overnight, my current exposure to SC's is very small. So I dug back in time, to when I was working in the call center for a credit card that was tied to a very large airline's Frequent Flyer plan (think the Not-so-Friendly skies). The majority of folks were fine, but once in a while I would get a First Class EW. I took this call almost 20 years ago, but I will never forget it. ( The verbiage may be a little off, due to the passing of time) /end backstory......sorry for the novel)
Dramatis Personae:
Me: Uh..., well, me.
EWM: EW Maximus
Me: *opening yammer*
MWM: I want my credit line increased.
Me: *verifying spiel*
Me: Alright, sir. What kind of an increase were you looking for?
*Note: EWM had an increase from 5K to 10 2 months earlier, and had a zero balance*
MWM: I have to have at least 5K more, for the holidays. (this was in late November)
Me: I'm sorry, sir , but you just had an increase 2 months ago. We can evaluate your account for another one 6 months from the first one
MWM: WHARRGARBL
Me: Sir, I'm sorry you feel that way. Would you like to speak to a supervisor? (S.O.P was to offer a sup in situations like this)
MWM: No, I don't have the time to fool with this now. Just answer one question. How do you people expect me to give my family a good Christmas with only $10.000?
Me:
For the rest of my days, anytime I hear about an EW, that gentleman will come to mind.
Comment