So this is what I get for trying to be helpful?

[CrazedClerkthe2nd]

Supplies are tight on certain items in the days leading up to Christmas. As such I am fielding plenty of calls on when we'll be getting a certain game in.

In attempt to help out some of my customers, I started a list of people interested in the game. I told every single person the list NOT official and is NO guarantee they will get a copy of said game. I simply told them that being on the list means that I will call them when we get a shipment of said game, but I've told every single person WE CAN NOT HOLD COPIES. I thought everyone was fine with this.

Evidently I was wrong.

One of my managers got an earful today from some woman who was very upset because she thought that being on my list meant we would hold her a copy of the game when it came in.

Let me restate: I never promised ANYTHING to ANYONE and took the time to educate each customer what the list was and what it wasn't.

I ran into similar problems when the Wii launched. Again I tried to be careful in informing people of what being on the list meant and again they misunderstood. I know I should have learned from the past, but I did try to be even more clear and thorough in my explanation this time around. Unfortunately that old "selective hearing" SC seem to have got me again.

The dumb thing about all of this is the whole reason we don't hold stuff is because half the stuff that gets put on hold never gets picked up and we don't want to tie up perfectly sellable stock in a hold bin until goodness knows when.

I guess there'll be no more lists for me from now on.

[mikoyan29]

Are you on the list?
Nope.
Well sorry...can't let you in.


Abe Froman, the sausage king of Chicago?

[Bloodsoul]

Why you sounded like Dirty Harry just then!

I can also verify about the "not holding" thing... well, sorta. I picked up the last copy of SoulCalibur IV: Premium Edition because the person who had it on hold never picked it up and after 48 hours it went back on the shelf.

[protege]

A. You can never go too far.
B. If I'm gonna get busted it is NOT gonna be by a guy like that.

Definitely one of my all-time favorite flicks

Seriously though, some people, no matter *what* you tell them, only hear what they want to, or will twist up whatever you've said. Others, like my boss, will take said info, write it down...and then get upset because "you never told me that"

[AccountingDrone]

Supplies are tight on certain items in the days leading up to Christmas. As such I am fielding plenty of calls on when we'll be getting a certain game in.

In attempt to help out some of my customers, I started a list of people interested in the game. I told every single person the list NOT official and is NO guarantee they will get a copy of said game. I simply told them that being on the list means that I will call them when we get a shipment of said game, but I've told every single person WE CAN NOT HOLD COPIES. I thought everyone was fine with this.

Evidently I was wrong.

One of my managers got an earful today from some woman who was very upset because she thought that being on my list meant we would hold her a copy of the game when it came in.

Let me restate: I never promised ANYTHING to ANYONE and took the time to educate each customer what the list was and what it wasn't.

I ran into similar problems when the Wii launched. Again I tried to be careful in informing people of what being on the list meant and again they misunderstood. I know I should have learned from the past, but I did try to be even more clear and thorough in my explanation this time around. Unfortunately that old "selective hearing" SC seem to have got me again.

The dumb thing about all of this is the whole reason we don't hold stuff is because half the stuff that gets put on hold never gets picked up and we don't want to tie up perfectly sellable stock in a hold bin until goodness knows when.

I guess there'll be no more lists for me from now on.

make a cute little form for them to fill out to be on your list, a 2 part type - tell them they need to keep their copy as it has a reference number. Name, phone number, warning that they are on the list, it means they will be called in the order they are on the list. it does not guarantee they will have a whatever held for them, just that they will be called when the product comes in. that way they have something to not read and not understand that they can finally read when they whine about it.

[Sparky]

Okay, so you call me to tell me you've got XXX in. And I drive ALL THE WAY DOWN THERE and you don't have it? !!!eleventy!!1! I don't belive you ever had it to begin with. You just lied to me to get me in the store so I'd buy something else!

I realize you're trying to be nice, but you're just asking for trouble. You've wandered into a no man's land between what usually happens (we don't call people ) and what usually happens (we call and hold it for you). Your customers are confused. If you can't hold it, and I certainly understand why you can't, don't call.

My $0.02.

[Darkwish]

No good deed ever goes unpunished.

[Athaelia]

Are you on the list?
Nope.
Well sorry...can't let you in.


Abe Froman, the sausage king of Chicago?

Nice Ferris Bueller ref

[EvilEmpryss]

Since no one else has done it yet... In answer to your title question: Yes.

Now that you know, you can try something that won't get you yelled at no matter which way it works out.