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(Backstory: On the 15th of each month, my company sends out account statements. Several calls result from those, but none as painfully mindnumbing as this one.)
SC: Yeah, I just got your statement in the mail, and it doesn't reflect my last payment.
Me: Alright, can I have your account number please?
(Customer provides info, I pull it up.)
SC: Yes, I mailed check # 123456 to you guys November 18, but it's not on the statement.
Me: Alright, and what's the date of the statement?
SC: Says here November 15.
(Cue awkward pause as I await her to reach the conclusion we can not forecast into the future of who might pay us. After about 10 silent seconds, I realized I might have to help her on her journey.)
Me: Well, it looks like it's just a matter of our statement and your payment crossing in the mail.
SC: I see, well, you might want to look into that.
Shortly thereafter I terminated the call, and still anxiously await my company's merger with Miss Cleo so the Psychic Payment Department can be established.
SC: Yeah, I just got your statement in the mail, and it doesn't reflect my last payment.
Me: Alright, can I have your account number please?
(Customer provides info, I pull it up.)
SC: Yes, I mailed check # 123456 to you guys November 18, but it's not on the statement.
Me: Alright, and what's the date of the statement?
SC: Says here November 15.
(Cue awkward pause as I await her to reach the conclusion we can not forecast into the future of who might pay us. After about 10 silent seconds, I realized I might have to help her on her journey.)
Me: Well, it looks like it's just a matter of our statement and your payment crossing in the mail.
SC: I see, well, you might want to look into that.
Shortly thereafter I terminated the call, and still anxiously await my company's merger with Miss Cleo so the Psychic Payment Department can be established.
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