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The internet company I work for - every customer is billed a month in advance...
Anyway, this joker decided it is illegal for him to be billed a month in advance, and wanted the system to be changed just for him.
SC = sucky customer
Me = me
Me: " Thank you for calling... You're speaking with scorpionf, how can I help with your internet enquiry"
SC: "I have just received my bill, and I am being billed for 20 Jan to 19 Feb"
Me: "Yes, that's correct, every customer is billed a month in advance"
SC: "You do realise it is illegal to bill me in advance for a service I have not used, I will not pay my bills a month in advance and you better change your system so I am not paying for something I have not yet used"
Me: "The system cannot be changed so that your account is billed differently to everyone else's, every single customer is billed a month in advance, and all of your previous bills would have reflected this as well"
SC: "I work with computer systems, I know you can click a couple of things and change my account, YOU just don't understand what I am saying, it is illegal for me to be billed for something I have not yet used, and I can take this to court and win"
Me: "It is not illegal to be billed a month in advance. You pay your rent in advance before you have actually spent that week in a property, you pay for clothes before you wear them, you purchase a television before you watch it"
SC: "That is different, those are products, it is different for services and it is illegal for you to bill me a month in advance, and I want to speak to someone who can ensure I am not billed for a service I have not yet used"
Me: "But you pay for a flight before you buy, and you purchase a tour before you travel"
SC: "I don't care, it is different for the internet now I want to speak to your supervisor now"
Me: "Ok, my supervisor will tell you the exact same thing, if you could please hold, I will get a supervisor to come and speak to you" *puts SC on hold, explains to supervisor, who speaks to customer and tells the customer the exact same thing, and he will continue to be billed a month in advance and the system cannot be changed just for him*
Anyway, this joker decided it is illegal for him to be billed a month in advance, and wanted the system to be changed just for him.
SC = sucky customer
Me = me
Me: " Thank you for calling... You're speaking with scorpionf, how can I help with your internet enquiry"
SC: "I have just received my bill, and I am being billed for 20 Jan to 19 Feb"
Me: "Yes, that's correct, every customer is billed a month in advance"
SC: "You do realise it is illegal to bill me in advance for a service I have not used, I will not pay my bills a month in advance and you better change your system so I am not paying for something I have not yet used"
Me: "The system cannot be changed so that your account is billed differently to everyone else's, every single customer is billed a month in advance, and all of your previous bills would have reflected this as well"
SC: "I work with computer systems, I know you can click a couple of things and change my account, YOU just don't understand what I am saying, it is illegal for me to be billed for something I have not yet used, and I can take this to court and win"
Me: "It is not illegal to be billed a month in advance. You pay your rent in advance before you have actually spent that week in a property, you pay for clothes before you wear them, you purchase a television before you watch it"
SC: "That is different, those are products, it is different for services and it is illegal for you to bill me a month in advance, and I want to speak to someone who can ensure I am not billed for a service I have not yet used"
Me: "But you pay for a flight before you buy, and you purchase a tour before you travel"
SC: "I don't care, it is different for the internet now I want to speak to your supervisor now"
Me: "Ok, my supervisor will tell you the exact same thing, if you could please hold, I will get a supervisor to come and speak to you" *puts SC on hold, explains to supervisor, who speaks to customer and tells the customer the exact same thing, and he will continue to be billed a month in advance and the system cannot be changed just for him*
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