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Ok,
So my store was expecting to get Nintendo Wiis in this week. Last week we were telling people they would be coming in between Wednesday and Saturday. Sadly, we could be no specific than that. Our computer system only shows our shipping a day in advance.
Thursday comes around and I'm getting a lot of calls about the Wii. Seeing as how it's not on the computer I assume there aren't any coming in. Then I get a call from my DM: "There are some Wiis coming in today or tomorrow but they won't be listed in your system." Store policy on Wiis, is first come, first serve. NO reserves, NO Holds, NO advanced orders. Perhaps you can see where this is going.
Brilliant! Now I'll have absolutely ZERO warning if they show up and no idea how many are coming. 10 am we open the store. By 11:30 I had a lineup of 10 people I had given cards to so if the systems came we had an order to go by, but they couldn't leave and come back later with the card. One guy upon being informed the card was not in fact a claim check to pick up a system at a later time promptly tore it up and threw it right back at me.
Well Merry freakin' Christmas to you too!
A few of the geniuses I had amongst the 58 000 people asking about Wiis:
(phone convo)
Customer: "Any Wiis coming in today?"
me: "possibly, we are expecting them either today or tomorrow but I have no idea when or how many."
Customers: "When do you usually get your shipments"
me: "typically before 1, however these are coming direct from Nintendo."
Customer: "and you have no idea when?"
(I just said THAT, not very attentive are we?
me: "no I don't."
Customer: "do you have a number for nintendo?"
me: "no I don't, if you want to call do you have to look it up."
Customer: (evilly) oh don't worry, I WILL.
ook.
Customer: when will you be getting Wiis?
me: not sure probably today or tomorrow
customer: so you don't know when?
(repeat 10X until he FINALLY figured out that I really did not know)
Customer: You getting any Wiis today?
Me: should be either today or tomorrow but I don't know when or how many.
Customer: What about Wal-Mart or Future Shop? Do you know if they are getting any today?
(yes our competitors always inform us exactly when they are expecting stock to give us an advantage
Me: Sorry I have no idea, I can only speak for this store.
Customer: (in that "I can't believe you don't know" tone) FINE.
Fast forward to today. Well they are in our system now and apparently we'll have 6 for sale. We have 8 people outside the door at open. Manager tells me we're not allowed to say until 1 PM how many systems we are getting. Oh brilliant, so we have to force people to wait three hours out in the cold just to be told there was no chance they'd be getting a system today. Yeah, THAT'll win us some customers. Thankfully a head office note from that morning said that yes we could tell people at open how many units there were so at least that didnt' escalate.
Woman comes in about one and rips a strip off me and my manager for not knowing much about when we are getting the Wiis. She says she's really pissed off about all of this and won't buy her Wii at our store but somewhere else. I tried to explain to her that this was all Nintendo's doing and she'd have the same problems anywhere but she didn't really buy it. She just ran us down some more and asked for our customer service 1-800 number to bitch about something that is totally out of our control.
And to cap it all off, at around 2 the DM called our store and told us now we aren't getting some until monday at the earliest. So we had to inform 6 people who waited around 5 hours each TWO DAYS in a row now that sorry, you're out of luck again. What an angry and bitter bunch that was.
Finally, to top this all off, we know have an official response to: "When are you getting Wiis in?" The official response, as given to us by head office is (Drumroll) "We don't know."
Not "likely sometime next week, keep checking back." or "we're unsure at the moment, check back daily for updates", but "I don't know". Well doesn't that just make us sound like a competent business?
I'm going to go through this alll over again next week too, at least until those freaking things finally show up.
So the moral of the story, for me at least is: Nintendo can kiss my ass!
Thanks for letting me vent.
So my store was expecting to get Nintendo Wiis in this week. Last week we were telling people they would be coming in between Wednesday and Saturday. Sadly, we could be no specific than that. Our computer system only shows our shipping a day in advance.
Thursday comes around and I'm getting a lot of calls about the Wii. Seeing as how it's not on the computer I assume there aren't any coming in. Then I get a call from my DM: "There are some Wiis coming in today or tomorrow but they won't be listed in your system." Store policy on Wiis, is first come, first serve. NO reserves, NO Holds, NO advanced orders. Perhaps you can see where this is going.
Brilliant! Now I'll have absolutely ZERO warning if they show up and no idea how many are coming. 10 am we open the store. By 11:30 I had a lineup of 10 people I had given cards to so if the systems came we had an order to go by, but they couldn't leave and come back later with the card. One guy upon being informed the card was not in fact a claim check to pick up a system at a later time promptly tore it up and threw it right back at me.
Well Merry freakin' Christmas to you too!A few of the geniuses I had amongst the 58 000 people asking about Wiis:
(phone convo)
Customer: "Any Wiis coming in today?"
me: "possibly, we are expecting them either today or tomorrow but I have no idea when or how many."
Customers: "When do you usually get your shipments"
me: "typically before 1, however these are coming direct from Nintendo."
Customer: "and you have no idea when?"
(I just said THAT, not very attentive are we?
me: "no I don't."
Customer: "do you have a number for nintendo?"
me: "no I don't, if you want to call do you have to look it up."
Customer: (evilly) oh don't worry, I WILL.
ook.
Customer: when will you be getting Wiis?
me: not sure probably today or tomorrow
customer: so you don't know when?
(repeat 10X until he FINALLY figured out that I really did not know)
Customer: You getting any Wiis today?
Me: should be either today or tomorrow but I don't know when or how many.
Customer: What about Wal-Mart or Future Shop? Do you know if they are getting any today?
(yes our competitors always inform us exactly when they are expecting stock to give us an advantage
Me: Sorry I have no idea, I can only speak for this store.
Customer: (in that "I can't believe you don't know" tone) FINE.
Fast forward to today. Well they are in our system now and apparently we'll have 6 for sale. We have 8 people outside the door at open. Manager tells me we're not allowed to say until 1 PM how many systems we are getting. Oh brilliant, so we have to force people to wait three hours out in the cold just to be told there was no chance they'd be getting a system today. Yeah, THAT'll win us some customers. Thankfully a head office note from that morning said that yes we could tell people at open how many units there were so at least that didnt' escalate.
Woman comes in about one and rips a strip off me and my manager for not knowing much about when we are getting the Wiis. She says she's really pissed off about all of this and won't buy her Wii at our store but somewhere else. I tried to explain to her that this was all Nintendo's doing and she'd have the same problems anywhere but she didn't really buy it. She just ran us down some more and asked for our customer service 1-800 number to bitch about something that is totally out of our control.
And to cap it all off, at around 2 the DM called our store and told us now we aren't getting some until monday at the earliest. So we had to inform 6 people who waited around 5 hours each TWO DAYS in a row now that sorry, you're out of luck again. What an angry and bitter bunch that was.
Finally, to top this all off, we know have an official response to: "When are you getting Wiis in?" The official response, as given to us by head office is (Drumroll) "We don't know."
Not "likely sometime next week, keep checking back." or "we're unsure at the moment, check back daily for updates", but "I don't know". Well doesn't that just make us sound like a competent business?
I'm going to go through this alll over again next week too, at least until those freaking things finally show up.
So the moral of the story, for me at least is: Nintendo can kiss my ass!
Thanks for letting me vent.
I AM the evil bastard!
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