we can leave notes on our computer in customer accounts in case they ring back and someone else needs to know what is happening.
Today I took more crazy calls, and one made me completely loopy, and thats what i put on the computer notes "customer lives on a different planet"
later, a senior manager comes up to me and says, i'm sure you meant to put "customer lives in a different area", so i changed your note.
I just accepted it.
Today I took more crazy calls, and one made me completely loopy, and thats what i put on the computer notes "customer lives on a different planet"
later, a senior manager comes up to me and says, i'm sure you meant to put "customer lives in a different area", so i changed your note.
I just accepted it.
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