Oh yes it was what i meant!

[TelephoneAngel]

we can leave notes on our computer in customer accounts in case they ring back and someone else needs to know what is happening.

Today I took more crazy calls, and one made me completely loopy, and thats what i put on the computer notes "customer lives on a different planet"

later, a senior manager comes up to me and says, i'm sure you meant to put "customer lives in a different area", so i changed your note.


I just accepted it.

[r2cagle]

That's too funny. Short and to the point. Does your company give you limited character space for notes and standardized abbreviations? When I was in the phone center, everyone apparently made up their own abbreviations, which was made more difficult by the fact that half of my coworkers couldn't spell correctly, so I couldn't figure out what in h-e-double hockeysticks was going on.

Your note, however, I would understand.

[TelephoneAngel]

Hi R2CAGLE,

yes there is limited space, and yes we have some standard abbreviations, but sometimes people make up their own and you have a whole line of what looks like random letters and you cant understand a thing.

sometimes though they put things like "customer phoned and was very happy", which usually means he was so drunk he could not be understood (or drugged).

[r2cagle]

'Cust not hapy after explng amt 2 pay for recon ws $XXX.xx.' --translates to -

'Customer dissed my mother and went into a cussing tirade after being told to pay before electric service could be restored and it would be worked within 24 hours after payment.'

For some reason, I don't recall too many 'cust not hapy', but again, it's that selective memory thing I have going on. HA.

[TelephoneAngel]

i think the funniest customer account notes i ever saw went like this -

customer was abusive as soon as i answered the phone, i can't remember why now, but it was literaly over nothing, he didn't like the way i gave the greeting, or some nonsense, and started swearing at me, i told him to stop swearing, or i would terminate the call, he kept swearing so i hung up.

Then i went to place a note so that anyone else would be aware he was abusive, to be greeted with a page of notes which looked something like this -

28th November -

10.21 - agent1 - customer swore at me, i hung up
10.41 - agent2 - customer swore at me, i hung up
11.23 - agent3 - customer swore at me, i hung up
12.01 - agent4 - customer swore at me, i hung up

and so on.

looking back there were pages of other days where the same thing had happened, so i don't know if he did it to wind us up, or was just an abusive person.

[Ironclad Alibi]

Today I took more crazy calls, and one made me completely loopy, and thats what i put on the computer notes "customer lives on a different planet"

Next time write "customer lives in an alternate reality."

[Calud]

Haha, we have something like that.

I work as a GM for an online MMORPG and when we receive petitions we can put in something like that too.

Now I'm a Tier 2 guy, so I usually don't work on the frontlines, but rather get petitions that Tier 1 can't (or rather shouldn't) handle.

Now in this petition the customer asked a questiion which is rather unusual and nobody knew the answer. He went to the supervisors but they were dumbounded too. That is what he wrote:

CSM wants to know what happens, when you sell a race specific item on the neutral AH to the other fation, nobody knows.
Went to ask Senior, but they are useless, as usual.
Escalated to T2, have fun.

[freeatlast]

Both at my current job and my previous job, we could place notes on the accounts. But in both cases, we have to be very careful what they say. If a customer decides for some reason to sue the company, the notes from the account would have to be provided in court. Because of this, we can't make any derogatory remarks. In fact, we used to say "the customer claims..." and were told not to use that wording anymore. Of course, we all know that customers claim all types of things, that are normally not true.

[Zoom]

CSM wants to know what happens when you sell a race-specific item on the neutral AH to the other faction, nobody knows.

If the game is World of Warcraft (and I'm not asking you if it is, because I know you don't want to, um, give the game away), what happens is that the item is ownable but not usable. I had an herb that only Blood Elves can use somehow, and I thought I could turn a profit Alliance-side in the AH, but they weren't, um, buying it.

[Calud]

Yeah, we figured that out pretty quickly.

[Byronthebanker]

Most of my notes recently start:

"Customer erroneously believes . .. "

[Reyneth]

With my phone-centric job, sometimes I still get letters on accounts that are a specific type that only I worked. I love the frequent use of (sic) when typing the letters verbatim. Not overtly snarky, but when you see it used 3, 4, or more times in one short block of text in my notes, it just screams "this person is an idiot!"