Me: Lovely, fragrant and too ruddy nice for this job!
SC: Too stupid to know that if your ass is on fire put it out!
Me: (answering phone) Good morning (store & location) shelly speaking how can I help you?
SC: I bought a computer off you and now it's freezing and crashing and I think I have a virus
Me:
umm...sorry, how can I help you with that? (said in a really non condescending tone of course)
SC: I bought the computer from you, there was no software installed and no anti virus thingy and I've been on the internet and now I have a virus (voice getting higher and higher so at the end only dogs could hear her) so it's your fault you sold me a computer with no virus thingy and it didn't even have windowwwwwsssss
Me: Umm, Ma'am when you purchase a computer from (store) the computer is really basic, that is why you purchased it for £289. We do not supply the software, we do not supply anti virus software. These are items that you must purchase for yourself. For your £289 you got a hard drive, monitor, keyboard, mouse, speakers and a printer/scanner. You must purchase the software to install in the computer yourself....that's why we can sell them so cheaply
SC: But you sold it to me
Me:
SC: But you sold it to me.....I want a refund.....I want your manager.....Wahhhhhhh!
Me: Ma'am I am the CSD manager and I'm sorry but I will not give you a refund on a computer that you failed to protect with the appropriate software...
(saying to ones self....yeah you buy the condom, you don't use the condom, you sue the condom company when you get pregnant!)
Repeat the above conversation a few times....watch the steam coming out of my ears, watch this happen....
you get the idea and then....
SC: So if I buy a cheap computer and there is no software on it you are telling me I have to install it myself? That is so not right how am I supposed to know blah blah blah blah (sorry I stopped listening)
Me: Yes, that's right, thank you for calling.....bye bye (click)
Never did hear from her again
SC: Too stupid to know that if your ass is on fire put it out!
Me: (answering phone) Good morning (store & location) shelly speaking how can I help you?
SC: I bought a computer off you and now it's freezing and crashing and I think I have a virus
Me:

SC: I bought the computer from you, there was no software installed and no anti virus thingy and I've been on the internet and now I have a virus (voice getting higher and higher so at the end only dogs could hear her) so it's your fault you sold me a computer with no virus thingy and it didn't even have windowwwwwsssss
Me: Umm, Ma'am when you purchase a computer from (store) the computer is really basic, that is why you purchased it for £289. We do not supply the software, we do not supply anti virus software. These are items that you must purchase for yourself. For your £289 you got a hard drive, monitor, keyboard, mouse, speakers and a printer/scanner. You must purchase the software to install in the computer yourself....that's why we can sell them so cheaply
SC: But you sold it to me
Me:

SC: But you sold it to me.....I want a refund.....I want your manager.....Wahhhhhhh!
Me: Ma'am I am the CSD manager and I'm sorry but I will not give you a refund on a computer that you failed to protect with the appropriate software...
(saying to ones self....yeah you buy the condom, you don't use the condom, you sue the condom company when you get pregnant!)
Repeat the above conversation a few times....watch the steam coming out of my ears, watch this happen....

SC: So if I buy a cheap computer and there is no software on it you are telling me I have to install it myself? That is so not right how am I supposed to know blah blah blah blah (sorry I stopped listening)
Me: Yes, that's right, thank you for calling.....bye bye (click)
Never did hear from her again

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