I've finally made my way out of call centres and have a new job selling super cheap liquor - I never thought I'd say this, but I'm really enjoying myself. The job is clear, I know what to do as everything is outlined and our manager always has our back when we're dealing with screwy customers.
On the other hand, there will always be SC's - and yesterday I got two heavily done up trolls who looked under 25 carrying bottles of rainbow coloured lolly water and an older looking guy with a bottle of wine with them. We have been told that if someone looks under 25 and is buying alcohol for themselves OR if someone who looks older than 25 is buying but has someone underage with them and you think or are told that the alcohol is for underage consumption, then ID needs to be shown. By all members coming through the line.
So I calmly ask for ID from all three of them. Immediately the two trolls start exhibiting VERY childlike behaviour, hands on their hips and head to the side and whinging 'But WHHHYYYYYYY?' Yes. Because acting like a child is going to convince me otherwise.
In total I explained the law to the two trolls five times. Older guy was fine, simply smiled, shrugged and handed me his ID. The other two finally pulled out their ID's but in the meantime:
Troll 1: But what if he (the guy) was buying for himself?
Me: That would depend on the situation. It's not the case today. I still have to check your ID.
Troll 2: What if we were his CHILDREN???
Me: (Thinking, Come on, seriously? Once again, that's a different situation; I'll still need to check your ID.
Troll 1: But CHILDREN don't have ID?!!!
Sigh - so much stupid in the world. All this while I was trying to read their ID's. I felt like asking them to shut the f*ck up!
Still better than call centres though
On the other hand, there will always be SC's - and yesterday I got two heavily done up trolls who looked under 25 carrying bottles of rainbow coloured lolly water and an older looking guy with a bottle of wine with them. We have been told that if someone looks under 25 and is buying alcohol for themselves OR if someone who looks older than 25 is buying but has someone underage with them and you think or are told that the alcohol is for underage consumption, then ID needs to be shown. By all members coming through the line.
So I calmly ask for ID from all three of them. Immediately the two trolls start exhibiting VERY childlike behaviour, hands on their hips and head to the side and whinging 'But WHHHYYYYYYY?' Yes. Because acting like a child is going to convince me otherwise.
In total I explained the law to the two trolls five times. Older guy was fine, simply smiled, shrugged and handed me his ID. The other two finally pulled out their ID's but in the meantime:
Troll 1: But what if he (the guy) was buying for himself?
Me: That would depend on the situation. It's not the case today. I still have to check your ID.
Troll 2: What if we were his CHILDREN???
Me: (Thinking, Come on, seriously? Once again, that's a different situation; I'll still need to check your ID.
Troll 1: But CHILDREN don't have ID?!!!
Sigh - so much stupid in the world. All this while I was trying to read their ID's. I felt like asking them to shut the f*ck up!
Still better than call centres though
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