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Basically this was not my SC, rather someone else's who got lost in transit and served only to make my day a little more surreal...
BB: Friendly neighbourhood editor
PC: Phone crazy
Phone rings
BB: Hello, Publishing Company, Bookbint speaking. How may I help?
PC: ACCOUNTS! I need to be transferred to ACCOUNTS! The damn handset is frozen!
BB: Excuse me? Handset?
PC: Yes, the damn HANDSET! I sent a cheque but you've cut off my service!
BB: Sir, this is Publishing Company, are you trying to reach a mobile phone provider?
PC: Just transfer me to accounts for god's sake! I have calls I HAVE to make and your ****ing company has cut me off even though I've paid the ****ing bill!
BB: Sir, we publish books. We don't do phones. You have the wrong number.
PC: Whaa? Oh for ****'S SAKE!
Criminy. Poor customer service person who takes that call once he gets his head out of his nether regions and finds the right number...
BB: Friendly neighbourhood editor
PC: Phone crazy
Phone rings
BB: Hello, Publishing Company, Bookbint speaking. How may I help?
PC: ACCOUNTS! I need to be transferred to ACCOUNTS! The damn handset is frozen!
BB: Excuse me? Handset?
PC: Yes, the damn HANDSET! I sent a cheque but you've cut off my service!
BB: Sir, this is Publishing Company, are you trying to reach a mobile phone provider?
PC: Just transfer me to accounts for god's sake! I have calls I HAVE to make and your ****ing company has cut me off even though I've paid the ****ing bill!
BB: Sir, we publish books. We don't do phones. You have the wrong number.
PC: Whaa? Oh for ****'S SAKE!
Criminy. Poor customer service person who takes that call once he gets his head out of his nether regions and finds the right number...
) at the CSR he gets ot the phone company. 
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