I KNOW they told you to phone us!!!!!!!

[TelephoneAngel]

Hi

So my mouth is a little better but I'm still not going back to work for a few dyas, still feeling a little dizzy, mostly unable to speak, so not able to be on call centre shift just yet.

I was thinking about the delights of going back to my customers and I thought of this senario, which happens quite often and is irritating.

Customers cannot just get our number and call us, they are always referred on by our other departments.

me - hello, how can i help you?
customer -XYZ said you would help me
me - ok, and what is the problem?
customer -XYZ said if i called you would help me.
me - yes, but why are you callling?
customer - XYZ said you would definately help me, that's why i'm calling you.

and so on for minutes on end.

[depechemodefan]

oh, I get that sometimes. Either your line only answers that one question or they expect the connector to already have talked to you.

Like a person gets the circulation dept.

sc: hi, I want to find out if you have this book, The Lovely Bones.
circ: let me connect you with Reference.
*call connected to us, Reference*
sc: hi, I was transferred.
Me: ok
sc:...
me: uh, what did you need help with?
sc: I was connected to you.
me: ok, how can I help you.
sc: I asked if you had a book.
me: ok
sc: It is the Lovely Bones

ok, idiot, do you think it the 1/2 sec it took Circ to connect you to us and one of us answering the phone, that Circ was able to tell us what you wanted? No, they just connected the call, they didn't tell us ahead of time what you wanted. Or do you think there are multiple lines and the circ dept. connected you to the line that only looks if we have the Lovely Bones? Like there are no other books in the library?

[MrsEclipse]

"I help people with a lot of things, can you tell me what problem you have?" Although, unless you're a licensed therapist, I don't think you could help them very much, anyway.

[snugglegirl05]

I do not deal with customers on the phone. I deal with customers face to face at the university I work at as a contract parking attendant.

I get some customers who think I know that they are on the event list when they drive up to the booth window & announce "I am a visitor"

This happened last week. There were several reserved spots on the outlook calendar. The majority of the reserved spots only had the customers name. Ideally the customer should tell you their name when they arrive & where they are going to (if they want to) since the dept. they are going to should have informed them that they have a reserved spot.

A female customer drives up to the booth window. I open the window to assist her. She says "I am a visitor." That could mean many things...she could be looking for information regarding enrolling in the university. She could be attending an event which is on the outlook calendar, or she could have a reserved spot on the outlook calendar.

So I ask her "which dept. are you going to?" if by chance that information was included on the outlook calendar. She looks at a piece of paper & tells me where she is going to. So I look at the outlook calendar, but I do not see a reservation for anyone going to where she is going to. Then she tells me "my name should be on the event list. My name is ..."

If she had only told me her name in the first place, she would have already been parked in the garage.

[Zoom]

A female customer drives up to the booth window. I open the window to assist her. She says "I am a visitor."

Was she wearing dark sunglasses and a red jumpsuit? Did she exhibit any reptilian tendencies?

[NateTheChops]

Was she wearing dark sunglasses and a red jumpsuit? Did she exhibit any reptilian tendencies?

I swear the only reason I scrolled down was to see if someone else would get that.

[protege]

Was she wearing dark sunglasses and a red jumpsuit? Did she exhibit any reptilian tendencies?

Actually, I think she was rather tall, thin body, white skin, black eyes...and a thing for 80-foot satellite dishes inserted in "creative" places...

[ta2ooed1]

Is it V? Please certify my Geekitude!

[Geek King]

Is it V? Please certify my Geekitude!

You have to declare if it was the original or remake before we can grant you geekitude, grasshoppah.

[MadMike]

You have to declare if it was the original or remake before we can grant you geekitude, grasshoppah.

I never saw the remake myself, but one thing that sticks out in my mind is Robert Englund aka Freddy Kruger playing the part of the loveable goofball who was always getting the words wrong.

"You are a great, great zero!"

"Hero!"

[Calud]

I always probe in those situations:

"Uhh.. did the other guy tell you my problem or you need me to explain it again?"