so i had a customer today in the drive thru...
SC: i bought this coffee cake yesterday and forgot about it in my purse. can i switch it out for a fresh one?
Me: uhm. i'm sorry...but you can't return or exchange food
SC: but i'm a regular here! is there a manager i can talk to?
Me: no...but our shift leader is...i'll go get her for you
*goes and gets shift lead, "A"*
SC: i bought this coffee cake yesterday and forgot about it in my purse. can i switch it out for a fresh one?
A: i'm sorry...but you can't return or exchange food
SC: what?! this is horrible service! i used to work for sbux and i know that if it takes longer than 3 minutes the drink is free!
A: i'm sorry you forgot your coffee cake in your purse, but there isn't anything i can do about it
SC: horrible customer service! i'm a regular! i can't believe you treat your customers this way!
A: i'm sorry you forgot your coffee cake in your purse, but there isn't anything i can do about it
Me: *hands customer drink and customer drives off*
A and i just kinda looked at each other like...did that just happen?
SC: i bought this coffee cake yesterday and forgot about it in my purse. can i switch it out for a fresh one?
Me: uhm. i'm sorry...but you can't return or exchange food
SC: but i'm a regular here! is there a manager i can talk to?
Me: no...but our shift leader is...i'll go get her for you
*goes and gets shift lead, "A"*
SC: i bought this coffee cake yesterday and forgot about it in my purse. can i switch it out for a fresh one?
A: i'm sorry...but you can't return or exchange food
SC: what?! this is horrible service! i used to work for sbux and i know that if it takes longer than 3 minutes the drink is free!
A: i'm sorry you forgot your coffee cake in your purse, but there isn't anything i can do about it
SC: horrible customer service! i'm a regular! i can't believe you treat your customers this way!
A: i'm sorry you forgot your coffee cake in your purse, but there isn't anything i can do about it
Me: *hands customer drink and customer drives off*
A and i just kinda looked at each other like...did that just happen?
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