I know a bunch of you have gotten the ol "but the economy is bad" b.s. Here is the hotel version I got to witness tonight:
Guest arrives to check in. Everything goes well until he goes to sign his registration slip.
SC: The rate sure had gone up!
Me: Hmm, well our rates did just increase...
SC: Well, I paid 80 last time I was here in December!
Me: Yeah, our rates did go up since then...
SC: Well, this is just a HORRIBLE increase (of not even $10, but 9.90 for him)!
Me: Well, I don't set the rates, I am sorry. I don't have much to do with that (I copped an attitude a bit because I had a rough weekend and really didn't want to put up with this shit.).
SC: Well, you tell mangement that if they don't lower this rate I will never stay here again! I can't believe they would raise rates during this time! (aka the time of year & the economy)
Me: Well, let me get you our Director of Sales guy's card and if you speak to him he will give you a rate of your very own. *grab business cards* I will give you our manager's card as well. (He might as well talk to him, our rates up up to as high as 134 in summer time.)
SC: *glaring at me like I am a horrible $10 villian*
Me: Sure sorry. J is often here by 630am and at the latest 7. You can call him & stop by if you wish.
He stomps off, and I reduce his rate to 80.10 and write our director of sales a warning note.
I hear bitches about a penny, and a rate increase bitch is sooo bullshit. Where he comes from our hotel's brand rates are 139 right now.
On top of that, asshole, your rate doesn't even pay my wage for the shift I work tonight! What a dick.
Guest arrives to check in. Everything goes well until he goes to sign his registration slip.
SC: The rate sure had gone up!
Me: Hmm, well our rates did just increase...
SC: Well, I paid 80 last time I was here in December!
Me: Yeah, our rates did go up since then...
SC: Well, this is just a HORRIBLE increase (of not even $10, but 9.90 for him)!
Me: Well, I don't set the rates, I am sorry. I don't have much to do with that (I copped an attitude a bit because I had a rough weekend and really didn't want to put up with this shit.).
SC: Well, you tell mangement that if they don't lower this rate I will never stay here again! I can't believe they would raise rates during this time! (aka the time of year & the economy)
Me: Well, let me get you our Director of Sales guy's card and if you speak to him he will give you a rate of your very own. *grab business cards* I will give you our manager's card as well. (He might as well talk to him, our rates up up to as high as 134 in summer time.)
SC: *glaring at me like I am a horrible $10 villian*
Me: Sure sorry. J is often here by 630am and at the latest 7. You can call him & stop by if you wish.
He stomps off, and I reduce his rate to 80.10 and write our director of sales a warning note.
I hear bitches about a penny, and a rate increase bitch is sooo bullshit. Where he comes from our hotel's brand rates are 139 right now.
On top of that, asshole, your rate doesn't even pay my wage for the shift I work tonight! What a dick.
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