http://www.customerssuck.com/board/s...ad.php?t=52748
If a customer threatens me that they'll go somewhere else, I just politely tell them that they too must follow the same WIC rules we do or else they risk fines or even losing their (or our) WIC license.
I've never really said this to a customer but it's just a hunch I have: it's quite possible that WIC sends mystery shoppers to test us to see if we do enforce the WIC rules.
If a customer threatens me that they'll go somewhere else, I just politely tell them that they too must follow the same WIC rules we do or else they risk fines or even losing their (or our) WIC license.
I've never really said this to a customer but it's just a hunch I have: it's quite possible that WIC sends mystery shoppers to test us to see if we do enforce the WIC rules.
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