I wrote part of this story in "general work chat" because, at first, it was just my manager/owner being a huge jerk. I will fill you in on what happened because it turned into a SC event.
2 weeks ago I sent the wrong items to two people, somewhere along the line their papers got mixed up. this rarely happens and could have been anyones fault. either one of the bosses wrapped the wrong item. a clerk may have put the shipping paper in the wrong bag for me to pack up. or somehow, in the process of packing, I accidently switched the papers. my mistake is more unlikely since each shipment is in a seperate bag, but nonetheless, we got yelled at. mistakes are incredibly rare, but we managed to redirect one order, so one person didn't even notice the mistake, and send a return order for the other person. no big mess, just an annoyance.
Fast forward to last week. I come in one morning to see my boss being a bit frantic coming over to the warehouse (where I work 99% of the time all alone). he asks me if I remember some womans shipment from last week. I told him it's hard to remember any one shipment since we send so many every day. he asks me to look for the paper work and I gladly look her up and go back to the store to hand it to him.
When I hand the shipment form over he asks the same question, though differently. he asks
Boss-"do you remember shipping square plates to this woman last week"
me- no. sorry, I probably wouldn't remember a small order like that
boss- well she got square plates and that isn't what she ordered, so now we need to find out who ordered square plates!
ok... no need to be snippy, but he is mad about something, and this event doesn't seem to be my fault... atleast not that I can see. so as I am getting garbage for the morning I try to smooth things over and explain why I wouldn't remember.
Me- sorry about that, unless it's an unusually expensive or large order, I probably wouldn't remember it.
Boss- WELL! we need to start remembering them because I am sure I can find someone who I can pay less and do the job right!
what?... what the hell? I have never been talked down like that in my entire life. I have worked here for over 2 years, I turned their warehouse from a trash pile to a fully working organized facility (its only 2 rooms, but trust me... you should have seen it) not only that, the day before I was hit by a car on my bike. my bike was trashed, and I hurt my knee (bruised badly, walked awkward but no major injuries) and what did I do? I dragged my bike into work with a limp anyway! so it being the day after that event I was still sore and now I was pissed he would say such a thing to me after what I just did.
I didn't respond and just went across the street to fume. later my co-worker, who comes over to the warehouse to do paperwork almost every night, came by to file some things. after I calmed down I asked her about what he said. she said she felt really bad that I had to get that treatment and that if I was over there more often, I would be used to such outbursts. she has told me they get snippy and moody every now and then, but I never figured they said shit like that to their own workforce! she told me to brush it off.
Later that night, after more detective work we find that no one has ordered square plates in over 2 weeks, nor have we gotten a shipment in of them... it was odd, and later I would almost forget about the whole thing.
Now comes today. the bosses are away on a week "vacation" to a dinnerware convention somewhere. I come in as my co-worker opens shop so I can take the garbage out. she then says.
cw- remember that shipment about square plates last week?
me- ugh... yea.
cw- well she called yesterday about them
me- what about it?
cw- apparently she didn't get square plates. she said "oops, I just opened it and I got exactly what I ordered, sorry hehe"
me- .... wait.... she didn't even open the damned shipment!?
cw- yea, apprently she just bull shitted to us for one reason or another. I just thought "yea, thanks for almost getting some of us fired".
me- I don't get it.... what was she trying to accomplish?
cw- I have no idea, but after we called her about what we found, no square plate orders and such, she called back the next day about the mistake.
me- ugh... great
I figured, in my head, she was trying to get a refund and scam us. but once she found we would actually need the shipment back to refund her, she backed out... since, you know, she doesn't have square plates in reality. I was also mad that our bosses may have considered firing some of us over a stupid event that actually wasn't even real in the first place. it shows their level of intelligence and not being able to look back at what we have done for them over the past 2 years. that on one mess up, on a whim, they would fire someone like that. I can't wait until I get out of here.
2 weeks ago I sent the wrong items to two people, somewhere along the line their papers got mixed up. this rarely happens and could have been anyones fault. either one of the bosses wrapped the wrong item. a clerk may have put the shipping paper in the wrong bag for me to pack up. or somehow, in the process of packing, I accidently switched the papers. my mistake is more unlikely since each shipment is in a seperate bag, but nonetheless, we got yelled at. mistakes are incredibly rare, but we managed to redirect one order, so one person didn't even notice the mistake, and send a return order for the other person. no big mess, just an annoyance.
Fast forward to last week. I come in one morning to see my boss being a bit frantic coming over to the warehouse (where I work 99% of the time all alone). he asks me if I remember some womans shipment from last week. I told him it's hard to remember any one shipment since we send so many every day. he asks me to look for the paper work and I gladly look her up and go back to the store to hand it to him.
When I hand the shipment form over he asks the same question, though differently. he asks
Boss-"do you remember shipping square plates to this woman last week"
me- no. sorry, I probably wouldn't remember a small order like that
boss- well she got square plates and that isn't what she ordered, so now we need to find out who ordered square plates!
ok... no need to be snippy, but he is mad about something, and this event doesn't seem to be my fault... atleast not that I can see. so as I am getting garbage for the morning I try to smooth things over and explain why I wouldn't remember.
Me- sorry about that, unless it's an unusually expensive or large order, I probably wouldn't remember it.
Boss- WELL! we need to start remembering them because I am sure I can find someone who I can pay less and do the job right!
what?... what the hell? I have never been talked down like that in my entire life. I have worked here for over 2 years, I turned their warehouse from a trash pile to a fully working organized facility (its only 2 rooms, but trust me... you should have seen it) not only that, the day before I was hit by a car on my bike. my bike was trashed, and I hurt my knee (bruised badly, walked awkward but no major injuries) and what did I do? I dragged my bike into work with a limp anyway! so it being the day after that event I was still sore and now I was pissed he would say such a thing to me after what I just did.
I didn't respond and just went across the street to fume. later my co-worker, who comes over to the warehouse to do paperwork almost every night, came by to file some things. after I calmed down I asked her about what he said. she said she felt really bad that I had to get that treatment and that if I was over there more often, I would be used to such outbursts. she has told me they get snippy and moody every now and then, but I never figured they said shit like that to their own workforce! she told me to brush it off.
Later that night, after more detective work we find that no one has ordered square plates in over 2 weeks, nor have we gotten a shipment in of them... it was odd, and later I would almost forget about the whole thing.
Now comes today. the bosses are away on a week "vacation" to a dinnerware convention somewhere. I come in as my co-worker opens shop so I can take the garbage out. she then says.
cw- remember that shipment about square plates last week?
me- ugh... yea.
cw- well she called yesterday about them
me- what about it?
cw- apparently she didn't get square plates. she said "oops, I just opened it and I got exactly what I ordered, sorry hehe"
me- .... wait.... she didn't even open the damned shipment!?
cw- yea, apprently she just bull shitted to us for one reason or another. I just thought "yea, thanks for almost getting some of us fired".
me- I don't get it.... what was she trying to accomplish?
cw- I have no idea, but after we called her about what we found, no square plate orders and such, she called back the next day about the mistake.
me- ugh... great
I figured, in my head, she was trying to get a refund and scam us. but once she found we would actually need the shipment back to refund her, she backed out... since, you know, she doesn't have square plates in reality. I was also mad that our bosses may have considered firing some of us over a stupid event that actually wasn't even real in the first place. it shows their level of intelligence and not being able to look back at what we have done for them over the past 2 years. that on one mess up, on a whim, they would fire someone like that. I can't wait until I get out of here.
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