Quick background: I work at a bookstore.
Golf Ball Lady
EL: Elderly lady
EL: I need to get a gift for my doctor. He likes golf.
Me: Well, we have a lot of golf books.
EL: No, not a book. Do you have any golf things that aren’t books?
Me: Umm…
EL: Like golf balls! Do you sell golf balls?
Me: Uh, no, ma’am, we don’t.
EL: You don’t sell golf balls?
Me: No, ma'am. Sorry.
Music DVDs
Me: *Answers phone* Thank you for calling ____. This is bookgirl. How may I help you?
SC: Do you sell music DVDs?
**Now while most stores in the chain do sell DVDs, the store I work at is the smallest size store and therefore doesn’t carry DVDs. However, my curiosity was piqued because she said “music dvds.”
Me: Do you mean CDs?
SC: No! Music DVDs.
Me: Audiobooks?
SC: NO! Music DVDs.
Me: DVDs of concerts?
SC: NO! Music DVDs.
Me: *Giving up* I’m sorry, we don’t carry DVDs here.
SC: *hangs up*
Me:
Desperate for a gift
*This one actually happened to my coworker. I just watched in amusement.*
CW: Can I help you find something?
SC: I need to get a gift for my wife for her birthday.
CW: Okay, what does she like to read?
SC: She doesn’t. She hates books.
CW: Okay, well we have a nice gift department with lots of different gift items.
SC: I looked there.
CW: Well, you could get her a gift card. They can be used at any [name of store] and even online. We sell DVDs and CDs as well.
SC: No.
CW: I’m afraid I can’t help you then.
Me:
Golf Ball Lady
EL: Elderly lady
EL: I need to get a gift for my doctor. He likes golf.
Me: Well, we have a lot of golf books.
EL: No, not a book. Do you have any golf things that aren’t books?
Me: Umm…
EL: Like golf balls! Do you sell golf balls?
Me: Uh, no, ma’am, we don’t.
EL: You don’t sell golf balls?
Me: No, ma'am. Sorry.
Music DVDs
Me: *Answers phone* Thank you for calling ____. This is bookgirl. How may I help you?
SC: Do you sell music DVDs?
**Now while most stores in the chain do sell DVDs, the store I work at is the smallest size store and therefore doesn’t carry DVDs. However, my curiosity was piqued because she said “music dvds.”
Me: Do you mean CDs?
SC: No! Music DVDs.
Me: Audiobooks?
SC: NO! Music DVDs.
Me: DVDs of concerts?
SC: NO! Music DVDs.
Me: *Giving up* I’m sorry, we don’t carry DVDs here.
SC: *hangs up*
Me:
Desperate for a gift
*This one actually happened to my coworker. I just watched in amusement.*
CW: Can I help you find something?
SC: I need to get a gift for my wife for her birthday.
CW: Okay, what does she like to read?
SC: She doesn’t. She hates books.
CW: Okay, well we have a nice gift department with lots of different gift items.
SC: I looked there.
CW: Well, you could get her a gift card. They can be used at any [name of store] and even online. We sell DVDs and CDs as well.
SC: No.
CW: I’m afraid I can’t help you then.
Me:
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