The bureaucracy is, indeed, incredible (and incredibly frustrating at times, even for those of us on the other side of the desk. Just to give you an idea, our regulations handbook is six inches thick, and may as well be written in ancient Greek, because most of the regulations are written incredibly ambiguously). Navigating red tape is intimidating at best for those of us who are fully equipped to do so; I can't even begin to imagine how difficult it would be for someone with a limited education or limited understanding of complex concepts.
It's easy to see why people get angry or frustrated, and I fully sympathize. I just don't have much patience for people who are just determined to be nasty, rude and/or abusive no matter what.
It's easy to see why people get angry or frustrated, and I fully sympathize. I just don't have much patience for people who are just determined to be nasty, rude and/or abusive no matter what.
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