When I ask, make sure it's right! -grumble-

[KymmyKyller]

So we have Marines that like to buy from us nightly. The way we enter things is this way:

Phone
Name
Address
Add. 2

Now, if I repeat the phone number to you, sir, please don't say, "yes" if I wrote it down wrong. And the address as well. My arse is on the line because of your drunken, distracted, or all around non-caring antics.

Lately, I've been reconfirming the phone number and address TWICE and I still get jerks who go, "Yes, that's right." and the driver comes back with THAT order because it's the wrong address/phone.

Then who gets bitched at? ME. It's gotten to where I make sure the assistant manager is next to me when I do calls to prove I've been double checking everything.

Not only does it lose money for the company, but the drivers get irritated at me when I'm trying to do my job. I am really starting to despise the people who call in and won't bloody listen anymore.

How hard is it to correct me if I wrote down the wrong numbers?!


And a lovely employee suck from my co-worker.

We have two computers in back for CSR's. And two in front for server's. One server, a girl who is amazingly sweet, lets me use her computer if both of the ones in back are taken up. If she's done with her cashout, I can use the computer and phone.

Last night, both the back phones were busy. So I took a two minute call on the nice girl's computer when she was done with it (with her OK). As soon as I got off the phone, I guess the other CSR had come up front (she's rather notorious for that whereas, I'm usually in back!)

I start to go back and the other server literally stops me and snaps,

CW- co-worker
M- Me

CW - Your job is in back. I'm sick of the CSR's coming up here and making it so I can't cash out.
M - Okay, that's fine. But it wasn't YOUR computer, I asked K if it was OK to use it and the back was full.
CW - BULL. When I went back there, both computers were empty.
M - That's fine. But when I was ba--
CW - No. Just shut up and go away.

I started crying. She was rude, loud, disrespectful. The MOD pulled me out to the back, asking what was up, etc. I explain everything and she told me that the other CSR had come up to the front and CW couldn't cashout.

There lies the problem though. She was in back with a driver on those computers. The phone was ringing on the 3rd and 4th line still. I get yelled at and possibly written up if I can't do MY job. So what the hell am I supposed to do?

I stayed away from the front the rest of the night and if all the other lines were ringing? Oh well. If I can't get to it anymore, I'm not going to bust my ass to get disrespected for doing my job.

...I am starting to hate this job and I really just wanted to walk out last night and not come back.

[Hobbs]

If they are Marines, I'd find out their CO or supervisor and let them know. It's setting a bad example and tarnishing the Corps in view of the local community and business relationships.

[Merriweather]

If they are Marines, I'd find out their CO or supervisor and let them know. It's setting a bad example and tarnishing the Corps in view of the local community and business relationships.

Please think twice before doing this. In no other profession would you consider finding out who the person's boss is and calling them up to get them in trouble at work for something they did on their own time. How would you feel if a neighbor called up your boss to complain about you having a loud party the night before? Even military should be allowed to have some seperation of home and work life.

My DH was career military - over 20 years in the Navy. We were both responsible adults, raised a family, always paid our bills. Yet if there was ever a dispute (such as hiring someone for a service, and having them not complete it) and we threatened non-payment for the job, we were threatened with the person caling my DH's CO and complaining. And we knew what would happen, too - in order to keep an often tenuous good relationship between base and community, DH would have been ordered to pay whether the work was shoddy or not, in order to keep locals happy. And he'd have a black mark on his record.

We once rented a house, which the owners suddenly decided to sell in spite of our lease. Once we found another place, the landlord told us we could just let part of the security desposit cover the last month's rent. However, we received a phone call a few days after rent would have been due, demanding payment within 24 hours, or they would go to DH's C.O. This in spite of A, having been told we could skip that rent and have it come out of the security deposit, B, they knew we were out of state that week, and C, they knew why we were out of state - to attend my father's funeral Of course, we did NOT miss my father's funeral to drive back and give them money, so when we got back, DH was called in to see the C.O. Even after telling our side, he was told "pay the money and make this go away immediately", and being called before the C.O. stayed on his record.

Yes, it does reflect badly on the military when a member does something bad on their off hours. But it has evolved into local communities feeling that in the case of military it is ok to call a person's boss about any and every thing they don't like, to the point that in order to keep peace with the locals, it is not unusual to have a person ordered to pay money they don't owe, pay for shabby services, or generaly be disciplined for what is beyond their control. And unlike civilians, they cannot quit, or complain to HR, or anything else (yes, it could be "taken up the chain of command" but all that does is efficiently kill any chances of a good career. Unfair, yes, but that's how it is.

[Hobbs]

I am in the military, and will be an officer soon. I understand that you do not go to superiors with undo cause, but if this is a chronic, ongoing problem, then it needs to be addressed. I'm sure you understand the meaning of Article 134 "...all disorders and neglects to the prejudice of good order and discipline in the armed forces, all conduct of a nature to bring discredit upon the armed forces..."

Plain and simple, if they are drunk-dialing places of business and causing said business to lose money and time over their misplaced orders, then they are discrediting the unit in which they serve. It is a very fine line, I agree, which is why it needs to be decided whether this is something to be brought up or something to be overlooked. However, if they think it's all right to do this to the pizza parlor, what is to stop them from behaving flippantly towards other businesses in the community.

[Hyndis]

The address problem is why we no longer take addresses over the phone.

Ever.

You must email in your address typed out in the proper format. We then mail the package using your exact address as you typed it. It is copied and pasted basically.




You can all thank the inattentive idiots for this.

[PepperElf]

sadly that happens IN the military too.
one of my old chiefs was notorious for being psychotic like that.

He told the watch over the phone net to switch a power panel into alternate power. The watch did a repeat back on the PP's number to make sure they had the right one. He verified the info was right.

Only it wasn't right. And like in the original post, he blamed the watch for switching the wrong power panel. HE didn't give them the wrong information, even though they verified it with him.

[KymmyKyller]

Oh no. I mean, I don't really care if they're drunk and calling in. It doesn't bother me, hell some of them are extremely honest. "Uh, we're across the street, so can we get a delivery?" "To avoid the charge, you can walk over and get it." "Oh no, I can't, we're a bit too drunk to walk let alone drive."

Those marines make me happy. And usually we can joke and talk as they order.

The only time I have ever threatened to call their duty hut (especially since the barracks are a dry-zone ONLY) or CO is when one of them threatened to come down and beat the crap out of me for having a 2 hour delivery time when it was raining. They smartened up quick, became polite, and in turn, I found ways to charge them a bit more than trying to give them deals.

-shrugs.- Being drunk is fine. Being threateneing while drunk is not. I have to walk in a dark parking lot with only two other people working at night. I will NOT be afraid at my place of work. I wouldn't go up to them and say, "Yo, I'mma f-- you up, watch out."

I never have threatened that except once. Some nights I want to wring half the guys' necks but meh. They're jerks who are hungry. Just like a lot of SCs.