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Well, today was interesting to say the least. I ended up on a register. Most of the customers were fairly nice. Of course towards the end of my shift, I had to end up with a sucky customer and friend.
This lady had picked up a whole bunch of party junk. Currently all of our party junk (plates, napkins, that sort of thing) is 90% off. This lady wanted me to tell her what each item would be with the discount taken off. If I hadn't had a line, I wouldn't have minded. However, I explained that I did not have time to check each individual item, but I could give her a sub total every so often. She grudgingly agreed to this, but proceeded to complain the entire time. She ranted about how unprofessional I was, and how we all needed to be extra nice because the store was closing and everyone had bad attitudes and none of us were going to get jobs because of our attitudes and on and on and on. I finally get her rung up and she pays.
Then, I ring up her friend and come to find out she doesn't have her purse. She then has to go back to her car to get it. Fortunately, I was able to have a supervisor suspend her transaction so I can wait on the next person in line.
Now, this customer was wonderful. The other lady came back just as I was finishing her up and she tore both sucky customers a new one. She told them everything I wished I could have said. She said they were rude for trying to hold up the line and that there were lots of signs with the discounted prices listed. I so wanted to applaud her. Instead, I scanned my keycard and gave her my employee discount.
After that, I got the second sucky customer rung up and all was well with the world. Fortunately, the rest of my customers were either neutral or quite friendly.
This lady had picked up a whole bunch of party junk. Currently all of our party junk (plates, napkins, that sort of thing) is 90% off. This lady wanted me to tell her what each item would be with the discount taken off. If I hadn't had a line, I wouldn't have minded. However, I explained that I did not have time to check each individual item, but I could give her a sub total every so often. She grudgingly agreed to this, but proceeded to complain the entire time. She ranted about how unprofessional I was, and how we all needed to be extra nice because the store was closing and everyone had bad attitudes and none of us were going to get jobs because of our attitudes and on and on and on. I finally get her rung up and she pays.
Then, I ring up her friend and come to find out she doesn't have her purse. She then has to go back to her car to get it. Fortunately, I was able to have a supervisor suspend her transaction so I can wait on the next person in line.
Now, this customer was wonderful. The other lady came back just as I was finishing her up and she tore both sucky customers a new one. She told them everything I wished I could have said. She said they were rude for trying to hold up the line and that there were lots of signs with the discounted prices listed. I so wanted to applaud her. Instead, I scanned my keycard and gave her my employee discount.
After that, I got the second sucky customer rung up and all was well with the world. Fortunately, the rest of my customers were either neutral or quite friendly.
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