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...and then proceed to prove exactly the opposite.
I had a girl in her early 20s call me today. She was nice enough, although she did seem to give off that vibe of being a couple sandwiches short of a picnic. She's been cut off from her benefits, and unfortunately, it's been 60 days since this happened, so she needs to reinstate herself back into her case.
Of course, being that she doesn't seem too bright, she asks me to explain a couple of times why she must have herself reinstated on her own case. I tell her that only her child is eligible (this girl is a parent? Dear god), and because she's past the timeframe when she could have just done what she needed to do to keep her benefits, she basically needs to add herself back on.
We sent out the form she needed to fill out (a status report, to ensure there have been no changes in her situation) over three months ago. We sent out a notice to inform her she was losing her benefits two months ago, as is proper procedure when we don't get the status report back. I inform her of this.
She proceeds to tell me that she lives with several other people, and "you know how it is." Other people get the mail, set it down somewhere, and don't tell you you got something, etc etc, but she totally would have filled out and returned anything she got from us right away, because she handles her business. I politely commisserate, but then let her know that it is her responsibility to ensure she does get her mail on time, especially for important things like her (not to mention her baby's) benefits. I then gently suggest that if this continues to be a problem, she might want to consider alternative arrangements for receiving her mail. I look back at previous documentation, and yes, indeed, it's a pattern with her.
She wasn't really sucky, just young and clueless. At least she apologized and promised she'd be more conscientious in the future.
I had a girl in her early 20s call me today. She was nice enough, although she did seem to give off that vibe of being a couple sandwiches short of a picnic. She's been cut off from her benefits, and unfortunately, it's been 60 days since this happened, so she needs to reinstate herself back into her case.
Of course, being that she doesn't seem too bright, she asks me to explain a couple of times why she must have herself reinstated on her own case. I tell her that only her child is eligible (this girl is a parent? Dear god), and because she's past the timeframe when she could have just done what she needed to do to keep her benefits, she basically needs to add herself back on.
We sent out the form she needed to fill out (a status report, to ensure there have been no changes in her situation) over three months ago. We sent out a notice to inform her she was losing her benefits two months ago, as is proper procedure when we don't get the status report back. I inform her of this.
She proceeds to tell me that she lives with several other people, and "you know how it is." Other people get the mail, set it down somewhere, and don't tell you you got something, etc etc, but she totally would have filled out and returned anything she got from us right away, because she handles her business. I politely commisserate, but then let her know that it is her responsibility to ensure she does get her mail on time, especially for important things like her (not to mention her baby's) benefits. I then gently suggest that if this continues to be a problem, she might want to consider alternative arrangements for receiving her mail. I look back at previous documentation, and yes, indeed, it's a pattern with her.
She wasn't really sucky, just young and clueless. At least she apologized and promised she'd be more conscientious in the future.
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