Had a customer go through my Self check tonight, tried to scan some Bakugan toy, and wandered off immediately, leaving his purchase, then comes right back, as I'm stationed near the toy aisle... and comes right to me, and demands a manager. Thinking I know what the problem is, I offer to override the price, but he demands a manager again, preferably the store manager. So, of course, I'm wondering what I did wrong, but I call a manager over, and she talks to him a bit before going and paging for a higher manager, who comes over and talks to the guy briefly before overriding the price.
Apparently, the guy was angry because all of the last five times he'd been in the store, there was always at least one item that had to have a price override, and it shouldn't have to be that way. And he apparently wanted a manager to know about his displeasure. But he wasn't angry at me, as he said after the manager did the override.
Apparently, the guy was angry because all of the last five times he'd been in the store, there was always at least one item that had to have a price override, and it shouldn't have to be that way. And he apparently wanted a manager to know about his displeasure. But he wasn't angry at me, as he said after the manager did the override.
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