Im sorry the bank is closed

[underemployeed]

I really wish people would understand I work at a gas station/convince store we are not a bank but try to accommodate people if it all possible and especially if it is in our favor, like having $60 extra in ones and the pizza guy wants $20 worth of them.

TODAY
YSL - Yard sale lady.
Me - Way to nice, hate being mean

ME: "Hello"
YSL: "Hello, Im having a yard sale and I was wondering can you make change for this $50. Someone bought stuff and ended up getting all my change. Or do I need to buy something?"
me: Now, I can open my drawer but they frown on it. I was on the bosses drawer at that point. "I would be able to if you bought something"

YSL: goes around and looks for stuff comes up with a drink.
me: Rings it up it like $2
YSL: Hands me $50 and two ones. (Ok I did say I could break the $50, and I did have a FEW extra 10s, and 5s.)

YSL THEN pulls out another THREE $20 bills.

me: "Im sorry, I don't have enough change to spare for those also"

YSL: (angry sigh) "Well you told me you could make change if I bought something."

me: Thinking - YES, I said I could make change for a $50, not everything you have taken in for your sale. PLAN AHEAD!

-------------------
I deal with people wanting to use big bills all the time and if I have it is not a big deal. I thank customers who spend $118 and then use ONE $100 and a $20 because they understand when to use a big bill, especially on 3rds. but this by far was the most aggravating so far because of how mad she started to get since she assumed I said more than I did.

[Boozy]

We're no longer allowed to make change for large bills with one small purchase, because we have a counterfeiter in our neighbourhood.

Basically, the modus operandi is coming in with a counterfeit $50 or $100 (very convincing ones) and buying one small, cheap item. The store then changes his counterfeit into good bills.

I love this new policy, because now I can tell those who want to take all my small bills by paying with a hundred-dollar bill that they'll have the pay with a $20 instead....you know, the one I can SEE in their wallet.

[BowserKoopa1]

Just a friendly word of advice, I would not ever EVER do that again. Short change artists pull that scam all the time.
What they will do is come in with a big bill like a 50 or 100, buy something cheap for like $1 or $2, and then wait for you to pop your drawer open. That's when they'll start asking you to make more change for them like he did with his $60, or they will say something like, "Oh, I didn't mean to give you that 50, let me give you something else." Next thing you know, they've got you all confused.
I have heard many stories about employees who got ripped off for hundreds of dollars and either got written up or terminated. If they want change, tell them to go to a bank. I'm sure the bank will be more than happy to make change.
Oh yeah, and I also have heard about someone passing off a counterfeit 100 bill, and they got away with around $500.

[bainsidhe]

BK makes a good point about the scammers, though a convenience store isn't a good place to do such a scam, because they're constantly emptying their tills of money to put in the safe. That's why taking large bills is such a pain for convenience stores, because they seldom have change to give.

This woman was plain rude. I once had a customer tell me that our competitor was more "generous" because I politely refused to give her a roll of quarters as change. Note: I never give out rolls of quarters, but this was extra special because that roll was literally all the quarters I had.

[bankworking]

If they want change, tell them to go to a bank. I'm sure the bank will be more than happy to make change.
Oh yeah, and I also have heard about someone passing off a counterfeit 100 bill, and they got away with around $500.

Not necessarily. I've heard that a lot of banks won't make change for non-customers. We get a lot of the local businesses coming to us to make change specifically because we are still willing to make change without an account, but apparently, it's become a lot harder to find that service. I guess it makes sense to require an account. If someone has an account and we suspect them of short changing tellers, we can put fraud warnings on the account, and if we can prove it, we can there-by kick them out.

We do have some help against people trying to play fast and loose with their changed. We're trained to triple count all money, both what we are handed and what we are giving out. If the customer changes their mind midway through the count, we take all the money back or (if the customer has already touched it) we complete the original transaction, then allow them to trade as a separate transaction. (We type into the computer exactly what denominations are going in and out of our drawers, so we can blame that if the customer gets impatient with us.) But that wouldn't really be practical in most convenience stores, I imagine.

[underemployeed]

Basically, the modus operandi is coming in with a counterfeit $50 or $100 (very convincing ones) and buying one small, cheap item. The store then changes his counterfeit into good bills.

Like I said Im a nice guy and want to give people the benefit of the doubt. However, I don't trust people for shit. we have a drop safe, and if it reads the bill it pretty much has to be real or at that point it becomes the armored car companies problem if it wasn't and they can blame that on the readers inside the machine. Although, sometimes even legitimate bills don't want to read.
I am well aware of quick change artists and what not but I'm pretty good with math.

Also, anytime a 50 or 100 is involved or if they look just plan shady I count out the change in front of them to avoid the "Hey you shorted me" when they put a $20 in their pocket and pull out a one.

I was told I work slower than my co-workers and not as part of team during the day but I haven't had a drive off in a few months and even the several I have don't compare to our one manager Ive got about $100 in drive offs under my name after 9months. He manged that in under 4 hrs - oh yeah he couldn't even describe half the vehicles let alone have a plate.

This woman was plain rude. I once had a customer tell me that our competitor was more "generous" because I politely refused to give her a roll of quarters as change. Note: I never give out rolls of quarters, but this was extra special because that roll was literally all the quarters I had.

This falls under previous statement of we accommodate if possible. However, people still get pissed when they ask, and I check to see how many we have and tell them I'm unable to. And they DEMAND to know how many we have in our changer like it would matter.

I NEVER trust people I don't know especially those trying to pay with rolled coin. I bust them open and count. Most teenagers and young adults believe you only need to put 9.50-9.75 in roll of quarters and even then half of them can be Canadian (Our store is in AMERICA). Had one guy pissed because he gave me $20 in quarters and i gave him 7.25 back in quarters because I didn't need them and was getting ready to close down.

[CrazedClerkthe2nd]

We stopped giving change at my store period because of the scammers.

[StarsAreFixed]

Customers have a theory that all tills are crammed with all notes possible at any time of the day/shift.

Nothing beats the dickhead this morning that wanted to break a €50 at 11:01 (we opened at...11!) when buying something for €1.75. On informing him that €16.75 of his change would be coins due to the terrible float we get, threw a hissy fit! Rolled his eyes when I explained that I had JUST opened the till- obviously, we've just opened! Or the weirdos who give you a €500 (yeah I don't know of any other store that will take them..just us) after the store has been open half an hour and give you dirty looks, coupled with lots of talk to their friend in their own language (this is because €500's are not available internally in Ireland- no bank or atm will give them out. bureau de changes abroad will!) because SURPRISE I don't hav €437 to hand and need to go to the safe. Bah.

[Cia]

I thought Ireland switched over to Euros, so what do the banks and ATMs give out then?

[ArcticChicken]

I thought Ireland switched over to Euros, so what do the banks and ATMs give out then?

Smaller bills, just not the €500 ones.