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A rare SC story from DGoddess, and long so grab a snack and something to drink before you start reading this one.
Last Friday night I had to run a register from 5-10 (closing time.) It was going okay until I had this "gem" of a lady come through the line.
It started innocently enough . . . had a young black lady come through with several items who also needed some baby formula (which we keep behind the kiosk and the excess locked up in the back.) The formula she needed wasn't in the kiosk - what we had out there had sold out earlier, so I called L (who was closing MOD that night) over to the register to check in the back for more.
I went ahead and scanned the rest of her items and totaled it out while L was gone. The next customer in line was a man with a couple of items, so the lady suggested I go ahead and check him out while we were still waiting (L had not come back up front by this time.)
I get the fellow checked out, no problem. Lickety split and then another lady (who was caucasian.) I greeted her and she seemed nice at first. In the meantime, L had returned with the formula for the first lady's purchase, so I asked the second lady if she'd mind if I went ahead and took care of the lady who was waiting first.
She exploded. "If you're gonna take her first, then you might as well take everyone else behind me!"
I'm
as I looked at the first lady, then I set the formula down and I called L, who was 3 steps away at the lottery machine and explained the situation and asked her what we should do.
L said go ahead and take care of the first lady's formula, since she'd been waiting on it (which is what I wanted to do to begin with, but because of the 2nd lady's outburst I kinda became uncertain of what would happen next)
So I take the first lady's WIC voucher and start entering in the dates while the 2nd lady started arguing with the first lady and L over the other lady getting her formula checked out. I guess when L came over, it ticked second lady off even more because L is black herself and started complaining that the blacks were ganging up on her.
L tried to explain to her that she was in the backroom trying to find the formula the lady needed while the lady was also trying to explain that as well.
Second lady was having none of it "She only told her to because she's white" she complained.
I ignored her ranting while I got the formula scanned and bagged and the WIC voucher totaled and ran through the printer. I did hear first lady tell the bitch "Patience is a virtue. Maybe you should learn to have some" as I handed her the bags and wished her a good evening. L had gone back around the corner to do a Western Union, so I lost sight of her for a minute.
Then I had to scan out second lady's purchase, the whole time she was grumbling "I usually don't come to this store but after this evening, I won't be back at all. . . . ."
I tuned her out and asked for her store card, scanned it and started getting groceries scanned and bagged. Gave her the total and she hurriedly scribbled her name on a check and ripped it out so dramatically she had torn a large chunk out of one of the top corners and scowled hatefully at me as she shoved it at me.
I took the check and tried to run it through the printer (and we just got new printers early last week) but it wouldn't take the check. So I cleared it out and tried again a second time. It still wouldn't take it (I guess because the check was missing a corner, the printer couldn't flip it over so it could print on the front of the check) so I tried a third time to be sure.
Same thing. I take the check out and hand it back to her and asked if she could give me another check, since the corner was missing and the printer wasn't taking it.
She huffed, rolled her eyes and snatched it out of my hand and grunted "I'll just use my DEBIT card." She almost tore her wallet up trying to yank her card out and then swiped it hard through the slot on the side of the pinpad.
Payment went though and her receipt came up. I grabbed my pen, circled the card savings and told her "Thank you so much. You saved xx with your store card today. Have a nice evening and come back and see us soon."
Bitch said nothing as she snatched the receipt out of her hand and stomped off. L came back around the corner asking if I was okay.
"I'm fine but she yanked her check out of her checkbook so hard it tore a corner off and the printer wouldn't take it so she had to use her debit card."
"That's what she gets for showing out like that."
And I couldn't agree more. In fact, that's exactly what I was thinking when the check wouldn't go through the first time.
Some people's children . . .
Last Friday night I had to run a register from 5-10 (closing time.) It was going okay until I had this "gem" of a lady come through the line.
It started innocently enough . . . had a young black lady come through with several items who also needed some baby formula (which we keep behind the kiosk and the excess locked up in the back.) The formula she needed wasn't in the kiosk - what we had out there had sold out earlier, so I called L (who was closing MOD that night) over to the register to check in the back for more.
I went ahead and scanned the rest of her items and totaled it out while L was gone. The next customer in line was a man with a couple of items, so the lady suggested I go ahead and check him out while we were still waiting (L had not come back up front by this time.)
I get the fellow checked out, no problem. Lickety split and then another lady (who was caucasian.) I greeted her and she seemed nice at first. In the meantime, L had returned with the formula for the first lady's purchase, so I asked the second lady if she'd mind if I went ahead and took care of the lady who was waiting first.
She exploded. "If you're gonna take her first, then you might as well take everyone else behind me!"
I'm
as I looked at the first lady, then I set the formula down and I called L, who was 3 steps away at the lottery machine and explained the situation and asked her what we should do.L said go ahead and take care of the first lady's formula, since she'd been waiting on it (which is what I wanted to do to begin with, but because of the 2nd lady's outburst I kinda became uncertain of what would happen next)
So I take the first lady's WIC voucher and start entering in the dates while the 2nd lady started arguing with the first lady and L over the other lady getting her formula checked out. I guess when L came over, it ticked second lady off even more because L is black herself and started complaining that the blacks were ganging up on her.
L tried to explain to her that she was in the backroom trying to find the formula the lady needed while the lady was also trying to explain that as well.
Second lady was having none of it "She only told her to because she's white" she complained.
I ignored her ranting while I got the formula scanned and bagged and the WIC voucher totaled and ran through the printer. I did hear first lady tell the bitch "Patience is a virtue. Maybe you should learn to have some" as I handed her the bags and wished her a good evening. L had gone back around the corner to do a Western Union, so I lost sight of her for a minute.
Then I had to scan out second lady's purchase, the whole time she was grumbling "I usually don't come to this store but after this evening, I won't be back at all. . . . ."
I tuned her out and asked for her store card, scanned it and started getting groceries scanned and bagged. Gave her the total and she hurriedly scribbled her name on a check and ripped it out so dramatically she had torn a large chunk out of one of the top corners and scowled hatefully at me as she shoved it at me.
I took the check and tried to run it through the printer (and we just got new printers early last week) but it wouldn't take the check. So I cleared it out and tried again a second time. It still wouldn't take it (I guess because the check was missing a corner, the printer couldn't flip it over so it could print on the front of the check) so I tried a third time to be sure.
Same thing. I take the check out and hand it back to her and asked if she could give me another check, since the corner was missing and the printer wasn't taking it.
She huffed, rolled her eyes and snatched it out of my hand and grunted "I'll just use my DEBIT card." She almost tore her wallet up trying to yank her card out and then swiped it hard through the slot on the side of the pinpad.
Payment went though and her receipt came up. I grabbed my pen, circled the card savings and told her "Thank you so much. You saved xx with your store card today. Have a nice evening and come back and see us soon."
Bitch said nothing as she snatched the receipt out of her hand and stomped off. L came back around the corner asking if I was okay.
"I'm fine but she yanked her check out of her checkbook so hard it tore a corner off and the printer wouldn't take it so she had to use her debit card."
"That's what she gets for showing out like that."
And I couldn't agree more. In fact, that's exactly what I was thinking when the check wouldn't go through the first time.
Some people's children . . .
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