HealthNet Medicare Part D just went through and reconciled all their records last month. Unfortunately, that put a little glitch in the system that made it so that a few of my customers with that plan are getting their claims denied because the system thinks they have other coverage.
The last lady like that today went away after I told her to call customer care, only to call me back to say that the rep said it was a problem on OUR end. Ya, thanks you lazy rep.
I called the pharmacy line, they verified that there was a rejection going on on their end, gave me customer care, and they told me about the glitch. Unfortunately, it needs an override from yet another department that's already closed for the holiday.
Le sigh.....I went ahead and cashed it out and modified the price to what her copay had been last month, and I guess I'll get that override on Tues when they're back in....
Hopefully they'll have a patch in before too long though.
The last lady like that today went away after I told her to call customer care, only to call me back to say that the rep said it was a problem on OUR end. Ya, thanks you lazy rep.
I called the pharmacy line, they verified that there was a rejection going on on their end, gave me customer care, and they told me about the glitch. Unfortunately, it needs an override from yet another department that's already closed for the holiday.
Le sigh.....I went ahead and cashed it out and modified the price to what her copay had been last month, and I guess I'll get that override on Tues when they're back in....
Hopefully they'll have a patch in before too long though.
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