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nope, we don't deliver

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  • nope, we don't deliver

    For those who don't know (or have forgotten) I work as a text relay interpreter for the deaf. One thing our company does for our clients is to assign them phone numbers so that hearing users can call them. The system is quite simple, you call the number assigned to them, it rings through to our call center, our software automatically looks up the person's user ID from the number, transfers the call and the ID to the next available interpreter to start the call.
    Once the call is to us we verify the number with the caller before attempting the connect to the deaf user. Once verified we try to connect the call, if we can get a connection we let the hearing user know and tell them to start whenever they are ready. Sounds simple... right...

    Me- everyone's favorite communication assistant
    SC- well, you know

    Me- Thank you for choosing [relay company], this is Communication Assistant [number], may I verify the number of the person you are trying to reach is 555-555-8822? (number obviously changed... except the last four, those are important).
    SC- Is this [restaurant], I want to order for delivery.
    Me- Sir, you have reached [relay company] a text relay interpretation service for the deaf or hard of hearing. Are you sure you have the correct number, did you wish to call 555-555-8822?
    SC- I know I called the right number, it's on your ads... I want to order...
    Me- I'm sorry, what ad?
    SC- you must be stupid, the one that says your number is 555-555-KOCH.
    Me- Sir, 555-555-KOCH would be 555-555-5624, you have dialed 555-555-8822.
    SC- no, I dialed the right number, 555-555-KOCH, which I know is 555-555-8822.
    Me- I'm sorry, that is not the number you dialed... if you would like though I can attempt a connection with the deaf user at 555-555-8822?
    SC- whatever, I just want to place my fucking order.
    Me- one moment while I attempt to connect the call.
    [computer pops up with a message that the user is away, leave a message?]
    Me- I'm sorry, that person is not available right now, would you like to leave a message?
    SC- you know, if you guys are going to play this game, I'll just order somewhere else.
    *click*


    Seriously dude... what in ANY of what I said made you think you had reached a restaurant and how dense do you have to be to not understand how the letters work in dialing
    If you wish to find meaning, listen to the music not the song

  • #2
    Quoth smileyeagle1021 View Post
    SC- you know, if you guys are going to play this game, I'll just order somewhere else.
    *click*
    Yeah, you go right ahead and do just that. Tool.

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    • #3
      But I don't get it! I picked up the phone and dialed "R-E-S-T-A-U-R-A-N-T"
      - They say nothing good happens at 2AM, they're right, I happen at 2AM.

      Comment


      • #4
        'I'm sorry, but the correct number is 3-466-377-8673."

        (D-I-N-N-E-R-S-T-O-R-E)

        "Kamala the Ugandan Giant" 1950-2020 • "Bullet" Bob Armstrong 1939-2020 • "Road Warrior Animal" 1960-2020 • "Zeus" Tiny Lister Jr. 1958-2020 • "Hacksaw" Butch Reed 1954-2021 • "New Jack" Jerome Young 1963-2021 • "Mr. Wonderful" Paul Orndorff 1949-2021 • "Beautiful" Bobby Eaton 1958-2021 • Daffney 1975-2021

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        • #5
          who wants to place bets that he's gonna go to the restaurant he tried to call and complain that the guy answering the phone's an idiot?
          If you want to be happy, be. ~Leo Tolstoy

          i'm on fb and xbox live; pm me if ya wanna be "friends"
          ^_^

          Comment


          • #6
            Quoth Green_Fairy View Post
            who wants to place bets that he's gonna go to the restaurant he tried to call and complain that the guy answering the phone's an idiot?
            Don't they call that a 'sucker bet'??
            Make a list of important things to do today.
            At the top of your list, put 'eat chocolate'
            Now, you'll get at least one thing done today

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            • #7
              You are too kind for constantly informing him and trying to correct him, I would have just given up taken his order and said a 45min wait after about the 3rd time.
              I'm sorry reading is not a new concept it has been widely taught in our nation for at least the past 100 years. Please, learn to do it CORRECTLY before you become contagious.

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              • #8
                Quoth Argabarga View Post
                But I don't get it! I picked up the phone and dialed "R-E-S-T-A-U-R-A-N-T"
                It could have been worse. You could have dialed S-M-I-T-H-E-R-S and gotten threatened by some cranky bartender.
                Sometimes life is altered.
                Break from the ropes your hands are tied.
                Uneasy with confrontation.
                Won't turn out right. Can't turn out right

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                • #9
                  It's pretty common for our local adverts to list both regular phone # and the TTY #(is that what's it's called?) Once again, SCs prove how they can't read. Chances are, the regular number does indeed spell KOCH and is listed right beside the TTY#. SC simply didn't read how they were two different phone numbers for two different reasons.
                  A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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                  • #10
                    Wonder if he dialed from a cell phone, I know mine doesn't have numbers to each letter. (go full QWERTY!) but still, if you've been told its not the right number, try again oi.
                    Crono: sounds like the machine update became a clusterf*ck..
                    pedersen: No. A clusterf*ck involves at least one pleasurable thing (the orgasm at the end).

                    Comment


                    • #11
                      Quoth underemployeed View Post
                      You are too kind for constantly informing him and trying to correct him, I would have just given up taken his order and said a 45min wait after about the 3rd time.
                      ...i woulda taken his order and told him to pick it up in half an hour. but that's just me...
                      If you want to be happy, be. ~Leo Tolstoy

                      i'm on fb and xbox live; pm me if ya wanna be "friends"
                      ^_^

                      Comment


                      • #12
                        Quoth bainsidhe View Post
                        It's pretty common for our local adverts to list both regular phone # and the TTY #(is that what's it's called?) Once again, SCs prove how they can't read. Chances are, the regular number does indeed spell KOCH and is listed right beside the TTY#.
                        Yes, it is called TTY, but very few people use TTY anymore... and trust me, if you accidentally dialed a TTY number you would know pretty damned quick that you dialed it (TTY is a direct connection without a relay operator... it is machine to machine and connecting to one with a normal phone will sound like a fax machine on crack).
                        If you wish to find meaning, listen to the music not the song

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                        • #13
                          Ah, that makes sense. I thought you were TTY, I've now been corrected.
                          A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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                          • #14
                            But I'm telling you, I have the correct number! I dialed 867-5309!
                            I KNOW THERE IS SOMEONE THERE NAMED JENNY AND I WANT TO TALK TO HER, DAMNIT!!!!
                            Getting offended is a great way to avoid answering questions that make you sound dumb. - exmocaptainmoroni

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                            • #15
                              Quoth MadMike View Post
                              It could have been worse. You could have dialed S-M-I-T-H-E-R-S and gotten threatened by some cranky bartender.
                              Damnit I was beaten to it.
                              To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

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