I had this one today.
Right, theres just me and one other person on the tills today, its not majorly busy but a queue is starting to form. Anyway, Im serving, and the other guy is serving. This lady comes over to the tills, and goes into the queuing system (our sob shelves with stuff on them are arranged so the customers walk between them to the tills, then leave and go back onto the rest of the shop floor). She patiently waits her turn.
So im completing this transaction with this customer, and I notice this old lady (with a very smug expression on her face) walk right around the sob shelves, totally ignoring the queuing system, and walks straight up behind the person Im serving. I finish and say goodbye to the person, and she practically shoves past him up to my till with a snooty look on her face.
Now let me make one thing clear, I dont tolerate queue jumping. If theres no one else waiting, its not a problem, as its a waste of time to go through the queuing system when u can just walk around to the tills the other way. However, this other woman who had queued properly had been waiting quite patiently for the past several minutes.
So I look at this woman whos standing in front of me.
Me: Queues back that way (gestures).
She looks at me, looks around, sees the other lady glaring at her, turns her nose up and walks out the shop in a huff.
I called over the lady who had been waiting (who was as nice as pie to me ), apologised for the wait, and got her order through.
Sad thing is, this is far from the first time Ive had to do this.
Right, theres just me and one other person on the tills today, its not majorly busy but a queue is starting to form. Anyway, Im serving, and the other guy is serving. This lady comes over to the tills, and goes into the queuing system (our sob shelves with stuff on them are arranged so the customers walk between them to the tills, then leave and go back onto the rest of the shop floor). She patiently waits her turn.
So im completing this transaction with this customer, and I notice this old lady (with a very smug expression on her face) walk right around the sob shelves, totally ignoring the queuing system, and walks straight up behind the person Im serving. I finish and say goodbye to the person, and she practically shoves past him up to my till with a snooty look on her face.
Now let me make one thing clear, I dont tolerate queue jumping. If theres no one else waiting, its not a problem, as its a waste of time to go through the queuing system when u can just walk around to the tills the other way. However, this other woman who had queued properly had been waiting quite patiently for the past several minutes.
So I look at this woman whos standing in front of me.
Me: Queues back that way (gestures).
She looks at me, looks around, sees the other lady glaring at her, turns her nose up and walks out the shop in a huff.
I called over the lady who had been waiting (who was as nice as pie to me ), apologised for the wait, and got her order through.
Sad thing is, this is far from the first time Ive had to do this.
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