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Had a lady come into the store tonight, carrying one of those little plastic eggs you get out of the toy vending machines... inside is a hilariously awful fake mustache.
H: "I just spent a dollar in your vending machine for my daughter, and I got this mustache, and it's on a display for a different part of the machine..."
M: *blink, blink* "Okay..."
H: "So, I want my money back."
M: Short version: "Ah, no." Long version: "I don't think we own those machines... someone else keeps them stocked... I can do nothing..."
H: "I WANT my money back!"
M: "I want to be a beautiful princess, however, my diamond shoes don't fit and my wallet isn't big enough to hold all my $50's. You can try asking the night manager, but chances are he'll say the same thing." I point out the night manager, and say, "Hey, J, I have a great story for you..."
H: "WHAT?!"
M: "I mean, you gotta come over here and try to figure this out, cause I'm stumped."
J comes over, hears story, briefly ponders giving her 50 cents from my self check drawer, then changes his mind and gives her 50 cents out of his pocket and sends her on her way. I think nothing more of it...
Until about five minutes later, she comes back in, holding another plastic egg with a horribly fake mustache. She briefly grumbles about "The company needing to keep the machine set correctly," and leaves, and I turn to one of the night cashiers, tell her the story, and say, "If you went to Vegas, and said, 'Hey, Vegas, I just lost $500 in your casinos, give it back!' do you really think they would? Fail x2!"
H: "I just spent a dollar in your vending machine for my daughter, and I got this mustache, and it's on a display for a different part of the machine..."
M: *blink, blink* "Okay..."
H: "So, I want my money back."
M: Short version: "Ah, no." Long version: "I don't think we own those machines... someone else keeps them stocked... I can do nothing..."
H: "I WANT my money back!"
M: "I want to be a beautiful princess, however, my diamond shoes don't fit and my wallet isn't big enough to hold all my $50's. You can try asking the night manager, but chances are he'll say the same thing." I point out the night manager, and say, "Hey, J, I have a great story for you..."
H: "WHAT?!"
M: "I mean, you gotta come over here and try to figure this out, cause I'm stumped."
J comes over, hears story, briefly ponders giving her 50 cents from my self check drawer, then changes his mind and gives her 50 cents out of his pocket and sends her on her way. I think nothing more of it...
Until about five minutes later, she comes back in, holding another plastic egg with a horribly fake mustache. She briefly grumbles about "The company needing to keep the machine set correctly," and leaves, and I turn to one of the night cashiers, tell her the story, and say, "If you went to Vegas, and said, 'Hey, Vegas, I just lost $500 in your casinos, give it back!' do you really think they would? Fail x2!"
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