Last night we were pretty busy and there was only two of us. There was a woman who entered the store with her cel phone glued to her ear. She was one of those people who obviously could not do anything else while on her phone. She quickly flitted around the store while having a loud conversation- you know those cel phone users who walk around really fast barely glancing at anything as if they were on speed but really they're just on cel?
So, my CSR was out on the floor for some reason and she asked cel woman if she was finding everything okay? It was quite obvious she was not finding anything okay. Instead of saying, "Fred, hold on," and then asking my CSR where the movie she wanted was she sneered at her like she was an idiot for interupting her precious call and walked off.
Forward in time about 5 minutes>
CSR and I are both at the registers with a LONG line of people- ya know people actually waiting their turn?
Cel woman walks up next to MY register and starts yelling OVER my transaction at my CSR- yes, her freking cel phone STILL glued to her ear and she's STILL talking to whoever:
CelWoman: "EXCUSE ME!" *staring at CSR* "So, yeah... blah, blah" to person on other end of call.
CSR: *continues transaction with polite customer who waited in line*
CW: "EXCUUSE MEEE!"...."blah, blah, blah"
CSR: *still doing transaction*
CW: blah, blah, blah.... EXCUSE ME MISS!!!..blah, blah.. EEEXXXCCUUSSE ME!... blah, blah..."
CSR: *finishes transaction*
CSR: *levels an evil glare at cel woman with a gritted teeth smile* "Yes?"
CW: "blah, blah... *blurts movie title that sounds like All The King's Men* blah, blah..."
CSR: "I have that one right here."
So, cel woman gets in line and then when she gets to the front the CSR gives her All The King's Men.
CW: "blah, blah... NO! I said A FEW GOOD MEN! blah, blah..."
CSR: *is now smiling AND speaking through a gritted teeth smile*
"Okay. That's in Drama- the computer says there's one copy available."
CW: still blahing stands there and stares at CSR
CSR: stares back
The line of people is now wrapped back into the retail DVD section- they are a bit annoyed with cel woman as well because it took forever for her to get through simply SAYING she wanted A Few Good Men. I could feel the anger from the crowd... people were glaring at the back of her head.
CW: "blah, blah, blah... Well? Go get it for me!"
CSR: "I'm sorry but I have to continue with ringing people out here at the counter. It's in Drama."
CSR: "I can help the next person in line!"
CW: *storms off and flits around the store not really looking at anything because her mouth never stopped running*
CW:*returns and cuts in line about half way up* There are more evil stares from the people who are waiting in line but I think no one said anything because it was quite obviously pointless to try speaking to this moron.
CW: "blah, blah... EXCUSE ME!... blah, blah, EXCUSE ME! blah, blah... I can't fiiiinnnnd it! blah, blah..." Yes, now she's whining ANd being a jerk at the same time.
Me: "It's in the Drama section under F for Few."
She either ignores me OR doesn't hear me, whatever.
CSR: "Fine, let me finish this transaction and I'll go get it for you."
CW: "blah, blah... Can't you get it now?"
CSR: "No, I'm busy with this customer's purchase now."
CW: "NEVER MIND! blah, blah..."
*storms out*
Someone in line said: "Oh, thank GOD!"
The guy I was ringing through was a regular who said sarcastically, "Gee, guess she was in a hurry."
Me: "Maybe if she had hung up her damn cel phone for two seconds she could have actually found what she was looking for."
Him: "Now she's probably out on the road attempting to DRIVE! Can you imagine?"
So, my CSR was out on the floor for some reason and she asked cel woman if she was finding everything okay? It was quite obvious she was not finding anything okay. Instead of saying, "Fred, hold on," and then asking my CSR where the movie she wanted was she sneered at her like she was an idiot for interupting her precious call and walked off.
Forward in time about 5 minutes>
CSR and I are both at the registers with a LONG line of people- ya know people actually waiting their turn?
Cel woman walks up next to MY register and starts yelling OVER my transaction at my CSR- yes, her freking cel phone STILL glued to her ear and she's STILL talking to whoever:
CelWoman: "EXCUSE ME!" *staring at CSR* "So, yeah... blah, blah" to person on other end of call.
CSR: *continues transaction with polite customer who waited in line*
CW: "EXCUUSE MEEE!"...."blah, blah, blah"
CSR: *still doing transaction*
CW: blah, blah, blah.... EXCUSE ME MISS!!!..blah, blah.. EEEXXXCCUUSSE ME!... blah, blah..."
CSR: *finishes transaction*
CSR: *levels an evil glare at cel woman with a gritted teeth smile* "Yes?"
CW: "blah, blah... *blurts movie title that sounds like All The King's Men* blah, blah..."
CSR: "I have that one right here."
So, cel woman gets in line and then when she gets to the front the CSR gives her All The King's Men.
CW: "blah, blah... NO! I said A FEW GOOD MEN! blah, blah..."
CSR: *is now smiling AND speaking through a gritted teeth smile*
"Okay. That's in Drama- the computer says there's one copy available."
CW: still blahing stands there and stares at CSR
CSR: stares back
The line of people is now wrapped back into the retail DVD section- they are a bit annoyed with cel woman as well because it took forever for her to get through simply SAYING she wanted A Few Good Men. I could feel the anger from the crowd... people were glaring at the back of her head.
CW: "blah, blah, blah... Well? Go get it for me!"
CSR: "I'm sorry but I have to continue with ringing people out here at the counter. It's in Drama."
CSR: "I can help the next person in line!"
CW: *storms off and flits around the store not really looking at anything because her mouth never stopped running*
CW:*returns and cuts in line about half way up* There are more evil stares from the people who are waiting in line but I think no one said anything because it was quite obviously pointless to try speaking to this moron.
CW: "blah, blah... EXCUSE ME!... blah, blah, EXCUSE ME! blah, blah... I can't fiiiinnnnd it! blah, blah..." Yes, now she's whining ANd being a jerk at the same time.
Me: "It's in the Drama section under F for Few."
She either ignores me OR doesn't hear me, whatever.
CSR: "Fine, let me finish this transaction and I'll go get it for you."
CW: "blah, blah... Can't you get it now?"
CSR: "No, I'm busy with this customer's purchase now."
CW: "NEVER MIND! blah, blah..."
*storms out*
Someone in line said: "Oh, thank GOD!"
The guy I was ringing through was a regular who said sarcastically, "Gee, guess she was in a hurry."
Me: "Maybe if she had hung up her damn cel phone for two seconds she could have actually found what she was looking for."
Him: "Now she's probably out on the road attempting to DRIVE! Can you imagine?"
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