The Saga of the Hyacinth Lady

[Mr.Customer]

I'm of the opinion that anyone coming up and trying to cadge a discount on something that isn't perfect while there are other of that item that are perfect should be blocked entirely by removing the "less-than-perfect" item from availability entirely.

If it's not good enough for full price, then it's not good enough to be sold at all, and they can pick from any of the other articles still available.

^-.-^

That is exactly what should be done. After all if they had purchased that item without noticing the damage/imperfection until they got home they would return the item to the store, where it would be sent back to the wholesaler or put into the clearance bins.

Or better yet say "Oh it's only these imperfect ones that are on sale, the good ones are all 25% more"

[Dark Psion]

Those customers have always amazed me.

You could have two plants; One is God's gift to nature, the most perfect petunia ever grown and the other is half dead with scorpions hanging off it and one of the scorpions is sick too.


I have had people that even if I hand them the perfect one, they would put it back and grab the half dead one and expect a discount because the scorpion has a cough.

[nuthing12]

Just tell her "Well we don't want freeloaders in our store!"

People like that really get set pff by the world freeloaders, cause it's a way of calling them scam artists and cheap without quite saying so.

[JustaCashier]

I'm of the opinion that anyone coming up and trying to cadge a discount on something that isn't perfect while there are other of that item that are perfect should be blocked entirely by removing the "less-than-perfect" item from availability entirely.

If it's not good enough for full price, then it's not good enough to be sold at all, and they can pick from any of the other articles still available.

Absoolutely! Especially when the nursery will give the store a full refund, even on dead plants.

I occasionally ran across this as a cashier at the hardware store. I didn't know plants, (although I did learn a little after some time), so unless a plant was very obviously dried up and wilted, or terribly beat up, I don't know how they're supposed to look.

So, it would invariably involve calling a garden employee in from outside, and waste their time negotiating with the customer, and if the garden employee felt like they could only give a very minimal discount, or none at all, the SC would keep arguing, or maybe want to talk to a manager.

And then, some of those SC's that got a nice discount, would try to bring their dead plant, (which which had already been half-dead when they got it at the discount), back to the store at a later date, without a receipt, expecting a full cash refund.

Mike

[C-130]

When i read the title i also thought of the bucket woman.

I feel sorry for you. It is something we all get the fun of dealing with sadly. The way i work it is if I offer a discount you get one if I have not offered a discount you get a big fat no. Call a manager I say no. Why? As it is not their dealing for reductions it si the problem of section leaders who get murdered for unneccesary reductions. A lot of our flowers have been reduced as they are dieing and people will still ask for more money off.

Oh I think you work for the same company as me. Something abotut he way you worded that seemed similliar to the company i worked for. Expect a wee PM.

[Pagan]

Those customers have always amazed me.

You could have two plants; One is God's gift to nature, the most perfect petunia ever grown and the other is half dead with scorpions hanging off it and one of the scorpions is sick too.


I have had people that even if I hand them the perfect one, they would put it back and grab the half dead one and expect a discount because the scorpion has a cough.

Oh, the image I've got in my head of both the plant and a scorpion coughing!