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My Story
Saturday afternoon/night I was back in the trenches of the lumber department, first time since Tuesday.
Early into my shift a customer asked for help loading his truck, so I got volunteered. I helped his son load his lumber to the top of his SUV roof rack (seriously?) and, of course about half of it wouldn't fit.
So he asked if he could leave it till Sunday, so we left a note on the cart. This shouldn't be a story on this site, but then he started bitching that we "needed to put 'do no disturb' on that cart" because he was going to come in screaming Sunday if the wood had been disturbed.
Day off Story
So later I'm telling this story to 2 coworkers who tell me all about a customer from Thursday.
Guy came in and needed 6x6's 12 feet long. He and his son watched while my coworkers pulled them and loaded a cart.
Customer then informed coworkers that last time he bought 6x6's "we cut them in half on our saw"
Coworkers tell him that our store has never cut 6x6's, especially on our big saw, that orange competitor does that , but not us.
So he starts bitching and demands a manager. Zone manager tells coworkers to cut them by hand, which they do, then have to reload the guys cart.
Now the guy wants a manager again because he needs a $150 gift card for his troubles. Zone Manager shoots him down.
Well now he needs help loading his truck, so coworker goes out to help him.
Few minutes later the guy is back inside yelling at the manager that coworker took "20 minutes" to get outside (try 5) and he has an attitude problem, and a smart mouth, and he required a $150 gift card for his trouble, again was shot down by zone manager.
(Apparently coworker told the guy off, but not in a ridiculous manor).
Friday morning the guy's son was back in complaining to management about the day before, and he still needed a $150 gift card.
Store management shot him down again (3rd time not a charm) and he is apparently now taking his complaint to corporate.
If I hear any updates I'll let you know.
Saturday afternoon/night I was back in the trenches of the lumber department, first time since Tuesday.
Early into my shift a customer asked for help loading his truck, so I got volunteered. I helped his son load his lumber to the top of his SUV roof rack (seriously?) and, of course about half of it wouldn't fit.
So he asked if he could leave it till Sunday, so we left a note on the cart. This shouldn't be a story on this site, but then he started bitching that we "needed to put 'do no disturb' on that cart" because he was going to come in screaming Sunday if the wood had been disturbed.
Day off Story
So later I'm telling this story to 2 coworkers who tell me all about a customer from Thursday.
Guy came in and needed 6x6's 12 feet long. He and his son watched while my coworkers pulled them and loaded a cart.
Customer then informed coworkers that last time he bought 6x6's "we cut them in half on our saw"
Coworkers tell him that our store has never cut 6x6's, especially on our big saw, that orange competitor does that , but not us.
So he starts bitching and demands a manager. Zone manager tells coworkers to cut them by hand, which they do, then have to reload the guys cart.
Now the guy wants a manager again because he needs a $150 gift card for his troubles. Zone Manager shoots him down.
Well now he needs help loading his truck, so coworker goes out to help him.
Few minutes later the guy is back inside yelling at the manager that coworker took "20 minutes" to get outside (try 5) and he has an attitude problem, and a smart mouth, and he required a $150 gift card for his trouble, again was shot down by zone manager.
(Apparently coworker told the guy off, but not in a ridiculous manor).
Friday morning the guy's son was back in complaining to management about the day before, and he still needed a $150 gift card.
Store management shot him down again (3rd time not a charm) and he is apparently now taking his complaint to corporate.
If I hear any updates I'll let you know.
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