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On Friday, a lady came up to the bar. Manager went to serve her.
SC: Hi there, I was wondering if I could make a booking for tomorrow morning?
M: A booking? Yes sure, what time?
SC: As soon as you open.
M: Ok.
SC: We're all going away for the day, but we thought we would come in here for breakfast before the mini-bus came to pick us up.
M: OK, that's fine, and how many will there be?
SC: Twenty.
M: OK, that's it all sorted.
SC: Is it? Because it's very important that it goes ahead. It won't be a good day out for us if we can't get something to eat before we go.
M: It's sorted, I assure you.
SC: Good.
The SC walked away. M went up to kitchen co-worker and informed her of the booking. She was less than thrilled at the idea of serving a booking for twenty as soon as we opened (we only have one person in the kitchen for the first few hours) but after some convincing, I was talked into coming in a bit early to help out.
So, it's Saturday morning. M has worked very hard ensuring that the tables are all put together and ready for all twenty of them, and I am in nice and early to help CW get everything organised.
We open...no sign of the group.
Half an hour passes. No sign of the group.
An hour later, and the group still hasn't shown up. I am less than impressed. I could have had two hours extra in bed. M is annoyed that he pushed a load of tables together to make one for twenty, and we haven't had any other customers all morning, except for the regular alcoholics.
An hour and a half after they were supposed to show, the group appears. A large group of women, clucking like hens, stood by the main entrance. And that's all they did. They just stood there and chatted amoungst themselves. I grabbed M.
Me: M, one of those ladies is the one that made the booking.
M: OK, I'll go over.
M walked up to her.
M: Hi, remember me? You made the booking with me?
SC: Ah yes, sorry, we took a little longer getting ready than we thought.
M: OK, well your table is ready...
SC: Oh, we're not eating now! We're already running late! The bus will be here in ten minutes!
M: So what are you doing here?
SC: Well we need somewhere to shelter from the rain!
M: No, you can wait outside.
SC: I beg your pardon?
M: If you are not going to buy anything, you can wait outside.
SC: But it's raining!
M: Well, I'm sorry, I need to make room for paying customers.
SC: But there's hardly anyone in here!
M: You never know! A table for twenty might show up! I've got the perfect table for them as well. Now wait outside.
SC: You are so rude.
The SC told the group they had to leave. This was met with several gasps and "What?? It's raining!"'s from the women. They gradually waded outside, and stood there for about five minutes before the bus turned up.
M was livid. He couldn't believe he had put the effort in to put a table for twenty together, only for them to do that.
SC: Hi there, I was wondering if I could make a booking for tomorrow morning?
M: A booking? Yes sure, what time?
SC: As soon as you open.
M: Ok.
SC: We're all going away for the day, but we thought we would come in here for breakfast before the mini-bus came to pick us up.
M: OK, that's fine, and how many will there be?
SC: Twenty.
M: OK, that's it all sorted.
SC: Is it? Because it's very important that it goes ahead. It won't be a good day out for us if we can't get something to eat before we go.
M: It's sorted, I assure you.
SC: Good.
The SC walked away. M went up to kitchen co-worker and informed her of the booking. She was less than thrilled at the idea of serving a booking for twenty as soon as we opened (we only have one person in the kitchen for the first few hours) but after some convincing, I was talked into coming in a bit early to help out.
So, it's Saturday morning. M has worked very hard ensuring that the tables are all put together and ready for all twenty of them, and I am in nice and early to help CW get everything organised.
We open...no sign of the group.
Half an hour passes. No sign of the group.
An hour later, and the group still hasn't shown up. I am less than impressed. I could have had two hours extra in bed. M is annoyed that he pushed a load of tables together to make one for twenty, and we haven't had any other customers all morning, except for the regular alcoholics.
An hour and a half after they were supposed to show, the group appears. A large group of women, clucking like hens, stood by the main entrance. And that's all they did. They just stood there and chatted amoungst themselves. I grabbed M.
Me: M, one of those ladies is the one that made the booking.
M: OK, I'll go over.
M walked up to her.
M: Hi, remember me? You made the booking with me?
SC: Ah yes, sorry, we took a little longer getting ready than we thought.
M: OK, well your table is ready...
SC: Oh, we're not eating now! We're already running late! The bus will be here in ten minutes!
M: So what are you doing here?
SC: Well we need somewhere to shelter from the rain!
M: No, you can wait outside.
SC: I beg your pardon?
M: If you are not going to buy anything, you can wait outside.
SC: But it's raining!
M: Well, I'm sorry, I need to make room for paying customers.
SC: But there's hardly anyone in here!
M: You never know! A table for twenty might show up! I've got the perfect table for them as well. Now wait outside.
SC: You are so rude.
The SC told the group they had to leave. This was met with several gasps and "What?? It's raining!"'s from the women. They gradually waded outside, and stood there for about five minutes before the bus turned up.
M was livid. He couldn't believe he had put the effort in to put a table for twenty together, only for them to do that.
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