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We've all had a moment like this; when the workplace is a total disaster area and, surrounded by complaining customers, you are unable to do a thing about it. -.-
Last Friday night was my moment; I had to have my weekend off in recovery mode before I got the strength to type the story out. It started with my collegue calling in sick, and there being no-one to replace him after 7:30pm, save an untrained collegue being sent over to petrol from the main store.
I had to close the petrol station temporarily for ten minutes so I could go out and close down half the pumps; there can only be six pumps open when there's just one competant, ie trained, person at the petrol station. All hell broke loose the moment I reopened. I had queues out the door, people kept banging on the glass or coming in to whinge that their pumps hadn't been authorised (I am just ONE person, and cannot authorise six pumps instantaniously), and at least six people said they were complaining to management.
What the hell was I supposed to do?! I couldn't reach into thin air and pull out a trained collegue, could I? They were lucky that the petrol station wasn't closed. I ended up telling people that I was really sorry about the situation, but there was a sign outside and if they wanted, they could go over to the main store and talk to the duty manager, but he'd already been over here once before, and already told me there wasn't anyone trained.
Last Friday night was my moment; I had to have my weekend off in recovery mode before I got the strength to type the story out. It started with my collegue calling in sick, and there being no-one to replace him after 7:30pm, save an untrained collegue being sent over to petrol from the main store.
I had to close the petrol station temporarily for ten minutes so I could go out and close down half the pumps; there can only be six pumps open when there's just one competant, ie trained, person at the petrol station. All hell broke loose the moment I reopened. I had queues out the door, people kept banging on the glass or coming in to whinge that their pumps hadn't been authorised (I am just ONE person, and cannot authorise six pumps instantaniously), and at least six people said they were complaining to management.
What the hell was I supposed to do?! I couldn't reach into thin air and pull out a trained collegue, could I? They were lucky that the petrol station wasn't closed. I ended up telling people that I was really sorry about the situation, but there was a sign outside and if they wanted, they could go over to the main store and talk to the duty manager, but he'd already been over here once before, and already told me there wasn't anyone trained.
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