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Had this happen twice in about a 45 minute span and I found it a little amusing. Also a bonus idjit at the end.....
Instance the first
SC: Cant wait their turn
GC: Patient customer whom turn it currently was
Me: Friendly neighborhood supervisor
GC: *question about store policy which is relevant to their situation in a polite manner*
Me: *begins explanation of store policy*
SC: *walks up and stand next to GC looking at me* Excuse me?
Me: * Doesn't break eye contact with GC and continues talking*
SC: Excuse me? Excuse me? Excuse me? Excuse me?
Me: *keeps going*
SC: Ugh! how rude! *storms off and asks someone available for help*
GC: Hey that was pretty good!
Me: Until its your turn yah dont exist in my opinion haha.
Instance the second
GC: I would like to sign up for a *store card* please.
Me: Sure! Heres the info and let me go over the finer points of it with you.
SC: *walks up BEHIND me at the far end of the desk* Excuse me? EXCUSE ME!
Me: *continues going over finer points of store card while customer nods*
SC: Hey can I get some service here?
Me: *continues ignoring since I know a co-worker would hear him*
SC: Excuse me?
CW: Sir, he's busy with another customer what can I do to help you?
SC: *grumble* want to make a return......
Seriously, both people wanted something mildly trivial. As in it could have waited since I was with another customer. If your who I am helping I am helping YOU to the best of my ability since its YOUR turn. Sheesh
Bonus Idjit
So here in sunny sunny Alberta we had a nice HUGE snowfall the other day. As in we had a good 3-5 inches on all of our carts. Since our indoor cart storage area is occupied by a popcorn stand for fundraising we have to keep all of our carts outside which is fine as long as it doesn't , you know, snow in May.
Of course we all know how customers feel about wet carts eh?
Im walking into the store from helping with a small loading whilst doing an order in the cig pod and a perky lady wearing a BIG jacket walks up to me and say....
Sc: And YOU are in charge of finding me a cart!
Me: Well they are all located outside just to the left of the door.
SC: Well I guess YOU are getting one for me, k? *walks off*
At this point I'm thinking 'Wow, really?' But In my opinion, I work in retail so if someone asks something of you, you should still give good customer service. Mind you if they are condescending or bitchy about it then you give them that and ONLY that. Especially since I only had my t-shirt on and she had a huge jacket.....
I go outside, grab a cart with 4 inches of snow on it, bring it inside, wipe off the snow, give it a small wipe down so its semi dry and then I look inside....
The lady went to the food court at the other end of the store! She didn't tell me where she was going at all. So I took the caret to her 'last know position' and pretended I didn't see her across the whole store (which is very plausible) and went back to my business.
Almost 10 minutes later she comes up.....
SC: So where is my cart?
Me: O I couldn't find you so I found one wiped it down and got it ready for you where we talked.
SC: Alright!
Now what happens to a dry cart in the middle of an entranceway on a stormy day when left unoccupied for 10 minutes? Thats right, it gets taken. Lady had to go outside for her own damn cart and didn't look to pleased and if she mentions anything I know that I did exactly what she asked since im not going to track her down throughout the store to give her something she walked right past when she came in!
/end rant
Instance the first
SC: Cant wait their turn
GC: Patient customer whom turn it currently was
Me: Friendly neighborhood supervisor
GC: *question about store policy which is relevant to their situation in a polite manner*
Me: *begins explanation of store policy*
SC: *walks up and stand next to GC looking at me* Excuse me?
Me: * Doesn't break eye contact with GC and continues talking*
SC: Excuse me? Excuse me? Excuse me? Excuse me?
Me: *keeps going*
SC: Ugh! how rude! *storms off and asks someone available for help*
GC: Hey that was pretty good!
Me: Until its your turn yah dont exist in my opinion haha.
Instance the second
GC: I would like to sign up for a *store card* please.
Me: Sure! Heres the info and let me go over the finer points of it with you.
SC: *walks up BEHIND me at the far end of the desk* Excuse me? EXCUSE ME!
Me: *continues going over finer points of store card while customer nods*
SC: Hey can I get some service here?
Me: *continues ignoring since I know a co-worker would hear him*
SC: Excuse me?
CW: Sir, he's busy with another customer what can I do to help you?
SC: *grumble* want to make a return......
Seriously, both people wanted something mildly trivial. As in it could have waited since I was with another customer. If your who I am helping I am helping YOU to the best of my ability since its YOUR turn. Sheesh
Bonus Idjit
So here in sunny sunny Alberta we had a nice HUGE snowfall the other day. As in we had a good 3-5 inches on all of our carts. Since our indoor cart storage area is occupied by a popcorn stand for fundraising we have to keep all of our carts outside which is fine as long as it doesn't , you know, snow in May.
Of course we all know how customers feel about wet carts eh?
Im walking into the store from helping with a small loading whilst doing an order in the cig pod and a perky lady wearing a BIG jacket walks up to me and say....
Sc: And YOU are in charge of finding me a cart!
Me: Well they are all located outside just to the left of the door.
SC: Well I guess YOU are getting one for me, k? *walks off*
At this point I'm thinking 'Wow, really?' But In my opinion, I work in retail so if someone asks something of you, you should still give good customer service. Mind you if they are condescending or bitchy about it then you give them that and ONLY that. Especially since I only had my t-shirt on and she had a huge jacket.....
I go outside, grab a cart with 4 inches of snow on it, bring it inside, wipe off the snow, give it a small wipe down so its semi dry and then I look inside....
The lady went to the food court at the other end of the store! She didn't tell me where she was going at all. So I took the caret to her 'last know position' and pretended I didn't see her across the whole store (which is very plausible) and went back to my business.
Almost 10 minutes later she comes up.....
SC: So where is my cart?
Me: O I couldn't find you so I found one wiped it down and got it ready for you where we talked.
SC: Alright!
Now what happens to a dry cart in the middle of an entranceway on a stormy day when left unoccupied for 10 minutes? Thats right, it gets taken. Lady had to go outside for her own damn cart and didn't look to pleased and if she mentions anything I know that I did exactly what she asked since im not going to track her down throughout the store to give her something she walked right past when she came in!
/end rant
. I was at the tea store the other day, and a woman had to take off after her toddler, so I tried to ask a quick question of the clerk. Apparently it wasn't a quick question. (I didn't WANT personal attention from the cashier, especially as she didn't know what the heck I was talking about. Coya != guampa).
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