Basically, there are several different levels of service we offer but it depends on how much the customer paid for his insurance in the first place, the more he paid, the more deluxe the service, quite straightforward.
me "unfortunatley sir, although we could offer you the service you are asking for if you had paid higher insurance, the basic level you are entitled to does not cover this"
customer "that's not fair!"
me *
"
me "unfortunatley sir, although we could offer you the service you are asking for if you had paid higher insurance, the basic level you are entitled to does not cover this"
customer "that's not fair!"
me *


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