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PPL - Psycho Phone Lady
Me - Obvious
Sunday within the hour before i went to lunch, a newer coworker handed me the phone because the customer on the other end wanted to know how to install... a microwave? So i get the phone and after confirming that's what she said:
Me: Okay, what exactly on the microwave needs to be installed?
PPL: Oh, it's a satellite dish, i just call it a microwave.
Me:
At that point i knew this might not end well, so i go ahead and point out the obvious:
Me: Ma'am, we don't sell satellite dishes, the companies usually provide them. What company is your dish?
PPL: It's DishX
Me: Okay, usually they'll have people to help you install it if you contact them.
PPL: You mean someone has to come over?
Me: *thinking she was starting to get upset over it costing more...* um, yeah, and i think they'll charge for it.
PPL: *quiet, furious tone* If you THINK for one SECOND I'm going to allow one of those sexual perverts disguised as a installation man into my home, going through my underwear drawer while pretending to be installing my satellite, you better think again!
What the hell lady? Where did that come from? So at this point i try to elegantly end the call as soon as possible... if only it was that easy.
Me: um, well, like i said, we don't sell satellite dishes here.
PPL: Well Why Not?
Me: We aren't in the television service... providing business.
PPL: Well the box says to call ya'll.
I'll admit that this next part may not have been the best idea, and was probably a dick move on my part. I looked to find another person to talk to her. The other guy in the department said he didn't know any thing on satellite installation, but suggested that the ZMS might. So i told her i would get a manager on the phone with her. In hindsight, perhaps not the best of ideas to mention that.
About 30 minutes later, right as i'm about to head to lunch, the ZMS called me over, and told me that she said that I called her.
Of course i didn't, the phone i used doesn't even dial out. I later learned that his conversation with her seemed to go about as well as mine.
but yeah, that was probably the first time i've had a truly sucky customer story... somehow i feel like i'm actually part of this board now, somehow.
PPL - Psycho Phone Lady
Me - Obvious
Sunday within the hour before i went to lunch, a newer coworker handed me the phone because the customer on the other end wanted to know how to install... a microwave? So i get the phone and after confirming that's what she said:
Me: Okay, what exactly on the microwave needs to be installed?
PPL: Oh, it's a satellite dish, i just call it a microwave.
Me:
At that point i knew this might not end well, so i go ahead and point out the obvious:
Me: Ma'am, we don't sell satellite dishes, the companies usually provide them. What company is your dish?
PPL: It's DishX
Me: Okay, usually they'll have people to help you install it if you contact them.
PPL: You mean someone has to come over?
Me: *thinking she was starting to get upset over it costing more...* um, yeah, and i think they'll charge for it.
PPL: *quiet, furious tone* If you THINK for one SECOND I'm going to allow one of those sexual perverts disguised as a installation man into my home, going through my underwear drawer while pretending to be installing my satellite, you better think again!
What the hell lady? Where did that come from? So at this point i try to elegantly end the call as soon as possible... if only it was that easy.
Me: um, well, like i said, we don't sell satellite dishes here.
PPL: Well Why Not?
Me: We aren't in the television service... providing business.
PPL: Well the box says to call ya'll.
I'll admit that this next part may not have been the best idea, and was probably a dick move on my part. I looked to find another person to talk to her. The other guy in the department said he didn't know any thing on satellite installation, but suggested that the ZMS might. So i told her i would get a manager on the phone with her. In hindsight, perhaps not the best of ideas to mention that.
About 30 minutes later, right as i'm about to head to lunch, the ZMS called me over, and told me that she said that I called her.
Of course i didn't, the phone i used doesn't even dial out. I later learned that his conversation with her seemed to go about as well as mine.but yeah, that was probably the first time i've had a truly sucky customer story... somehow i feel like i'm actually part of this board now, somehow.
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