I demand you credit me back!

[Anakah]

I didn't get to witness this but I did get to get the dirt from a co-worker. I changed names and had to fill in some blanks because again, I just heard the story.

Okay, as a security measure in our casino if you use our atm without a pin it will send you to the cage. Basically you start the transaction at the ATM, the machine then transfers the transaction to our computers so we can process it.

Anyway, this man came to my co-workers window (lets call her A) to of course get his money.

A: I need the card that you used and your ID.

SC hands them over.

A looks at the card and basically inwardly sighs.

A: Sir, this isn't your card.

SC: I know, it's my wife's.

A: She needs to be present.

SC: She's not here.

A: Sorry sir, she really needs to be here. She needs to sign certain things.

SC: I don't see why. I signed the back of it.


That's right-- he signed HIS name on the back of his wife's card thus making it a worthless voided credit card to us.

A: Technically since you signed it the card is void and I can't proceed with the transaction.

SC: That's BS. I've done it here before.

A: Sir, they may have not looked as close as me. I'm sorry but I can't do this.

SC: If we don't do this will the money go back on my card?

A: It can take up to a few hours to three days. It depends on your bank. We have no way of creditting it back to your card. I'm sorry.

SC: That's unacceptable! I demand that you put it on my card right now!

By this time A is sensing that a supervisor needs to be called. In comes J.

J: Sir, we've told you there is no way for us to put the money back on your card.

SC: I'm NOT leaving until you do.

J goes on and explains very detailed as to why we are unable to help him and the SC starts ranting and raving. Finally the line starts to back up and J tells the man that he needs to leave because we've done all we could do for him.

The SC still refused.

J: Sir if you don't leave I'm going to call security and have you removed.

And did this make the man leave? Nope.

J calls security. The dumbass security guard questions J and causes an even bigger scene than needed. The SG asks J why we can't just put the money back on the SC's card. J sighs and has to explain the whole thing again because now the SC is all rilled up again.

Finally the SG hauls away the guy.

Now, WHY on earth would you sign your spouses card?? And with YOUR name? We have tight security at the cage, we don't let things like that slide. Maybe he was at a different casino where they are more relaxed or maybe he caught a newbie.

WHY in the hell would the security guard question the supervisors decision? He should've just hauled the man away no questions asked. The SG have no idea what our procedures are.

[Posture Moll]

A: Sorry sir, she really needs to be here. She needs to sign certain things.

SC: I don't see why. I signed the back of it.

What a moron.

Ugh, it's amazing how far these people can get in life without figuring just how credit cards are supposed to work. I get customers all the time with nothing but a blank strip on the backs of their cards. And the conversation inevitably goes as follows:

Me: You really should sign that, sir/ma'am.

SC: <condescendingly> Well, if I do, what's to stop somebody from forging it, huh?

Me: If you don't, you'll probably be voiding any protection rights from your credit company.

Cue remarks about my being rude/clueless/lying/stupid.

[RentalRacer]

While we are at it, lets teach everyone what the difference between a debit and a credit card is!
Ahh Wishful thinking.....

[PuckishOne]

Me: You really should sign that, sir/ma'am.

SC: <condescendingly> Well, if I do, what's to stop somebody from forging it, huh?

Me: If you don't, you'll probably be voiding any protection rights from your credit company.

YES!!! This never occurs to anyone at all, does it?? That fancy-schmancy "fraud protection" you have on your accounts only works if you do things by their rules...which, presumably, include signing your cards in the name of the cardholder. Honestly.

I pity the poor CSR at the bank/financial institution who has to take that inevitable phone call.

[Sedorna]

What a moron.

Ugh, it's amazing how far these people can get in life without figuring just how credit cards are supposed to work. I get customers all the time with nothing but a blank strip on the backs of their cards. And the conversation inevitably goes as follows:

Me: You really should sign that, sir/ma'am.

SC: <condescendingly> Well, if I do, what's to stop somebody from forging it, huh?

Well, what's to stop somebody from signing your name in their handwriting, genius? Honestly, don't these people realize it's a lot easier for Peter Pickpocket to write John Q. Public in his own handwriting, than to forge John Q. Public's signature?

[Posture Moll]

Well, what's to stop somebody from signing your name in their handwriting, genius? Honestly, don't these people realize it's a lot easier for Peter Pickpocket to write John Q. Public in his own handwriting, than to forge John Q. Public's signature?

No kidding, huh?

Unfortunately, imparting this little bit of common sense only tends to make SCs extremely belligerent in my experience. Geez, you think they'd be grateful for trying to save them from identity theft but nooo...

[Mighty Girl]

Here's my take:

He's a severe chauvinist. Nothing really belongs to his wife, his wife is just an extension of him. Therefore, there should be no problem with his signature being on everything. I pity his wife.

[Worker-Intellectual]

SC: <condescendingly> Well, if I do, what's to stop somebody from forging it, huh?

Not to mention that if the CC thief has a pen, they can sign it themselves and use it... but then of course it is all the cashier's fault anyways because they didn't recognize the cardholder's real signature.

[powerboy]

Not to mention that if the CC thief has a pen, they can sign it themselves and use it... but then of course it is all the cashier's fault anyways because they didn't recognize the cardholder's real signature.

That is why, Every Credit card, and debit card, should have a photo of the Card Holder on it. Like they do with the bank card of Bank of America

[Barefootgirl]

I agree with Mighty Girl - what's hers is mine and what's mine's my own....Tosser.

I hope you confiscated that card, Anakah. Just because he says its his wife's card,doesn't actually mean it is. In the UK, we wouldn't be allowed to give that card back to him, it would have to be returned to the issuing bank.

[Becks]

If it makes sense, it's not allowed.

Honestly, I'd like to see his reaction if someone took one of HIS credit cards (before he could sign it) and signed it themselves and used it. I bet he'd be a tad bit upset.

[XCashier]

Me: You really should sign that, sir/ma'am.

SC: <condescendingly> Well, if I do, what's to stop somebody from forging it, huh?

"And if you don't, what's to stop someone from signing your name in their own handwriting? Then they don't have to worry whether the signature matches!"

Heaven forbid we actually try to prevent credit card fraud!

[greensinestro]

This isn't always necessary. I was at a Sears a while back and the guy in front of me bought something with his credit card. Funny thing was, he did not have his card on him, but had the card number memorized! And, the cashier allowed him to make the purchase without any identification whatsoever. No red flags popped up for anyone except myself, but of course, I just mind my own business.

And yes, what the hell was this security guard doing questioning you doing your job? Isn't it the SG's job to take care of problems, not question your job? And, was this SG written up for that?

I do admit I have a couple of cards I do not have a signature on, but only because they are things like gasoline cards. 99% of the time, I use them at the pump and never have to go inside. But, as for the other cards, like Visa where I have to hand it to a clerk, you had better believe my signature is on it.