Like items through the checkstand....(language)

[Shalom]

If the customer doesn't mind using the canned stuff, most stores have a few cans of Israeli tahini (Osem or Telma brands) next to the matzos and gefilte fish that have been there since the Flood.

[trailerparkmedic]

You're in AUSTIN and she pitched a fit???? Gee, I guess going all the way to the Whole Foods flagship store would just be TOO much for the specshul snowflake. Mmmm cheesesteak soup.....

I've got a pretty good idea of what the small stores generally carry and anytime I need something weirder than curry paste I go to Central Market/Whole Foods. But there's my critical thinking at work.

[BookstoreEscapee]

I fail to see how "I've shopped here for a long time" equates to "you should have what I want even though I've never actually purchased it here before"

[RetailWorkhorse]

Tahini? Never heard of it. It's not in the HEB near the Island that I can remember. But then the HEB there isn't exactly what I would call the best stocked.

Okay, it's either that or someone keeps getting to the Indian Food section and cleans it out before I can get there.

Is this a small shop you work in?

Nope! All the HEBs down here seem to be fairly large. I was in one that was bigger than the local Super Wally World. Dunno what the average square footage for the stores are, though. Can't give you a comparison.

Grokit, I adore your avatar, I really really do. Poor Daniel stuck in a cage.

[SG15Z]

Is this a small shop you work in? I'm not familiar with the inner voodoo workings of your average shop, but I'd hate to know how much work has to be done to keep track of products, their stock and all the rest without it being on computer somewhere. And if it's on computer somewhere then some sort of access could be made for the service desk.

But expecting logic can be a bit much!

Most grocers that I know of including HEB, Kroger, and others do keep track of inventories on a computer system. But searching for a product by name in the computer to see if we have it in stock isn't easy in most of those companies, and Service Desk personal don't usually have access to the inventory system. Plus figuring out where in the store is a whole other matter as not many companies have mapped out there stores in the computer.

Some have yes, but again accessing that information isn't always easy. It depends on the company and the software they're using. Should it be easy for Service Desk personnel to look up information like that? Yes, but for some reason Grocers haven't invested in that kind of system yet.

I'm sure some companies are working on it, (including mine), but not yet.

[Peppergirl]

Gotta love SC logic. By the time she stood and bitched/whined about NOT having it, she could have gone to the organic store and had it.

What is this magical stuff that made her go crazy? I've never heard of it..

[mattm04]

We do not have the magical computer system that any associate can type stuff in and see if we have it, etc. At best you can pull up a huge list in green text of all the grocery items for ordering purposes but no search it, and this is only accessible by store management and the grocery manger and asst. mgr.

However, the chain that has a store across the street has touchscreen price scanners and terminals across the sales floor where you can actually type in product info and it will search to see if they have it. I believe it also shows what aisle it is in for non-seasonal stuff.

Then again, they actually invested in modern up-to-date POS systems and upgraded when it made economic sense unlike my company which uses somethign they wrote in the early 90's. Whit is this "touchscreen" thing you say?

[Magpie]

Tahini? Never heard of it. It's not in the HEB near the Island that I can remember. But then the HEB there isn't exactly what I would call the best stocked.

Okay, it's either that or someone keeps getting to the Indian Food section and cleans it out before I can get there.

No, it's that you're looking in the Indian Food section . Around here it's with the Middle Eastern food. The main uses of it that I know of are hummus and baba ganouj. (Well, that and keeping hippies happy, but I'm old-fashioned and don't care for the taste anyhow).

[RayvenQ]

There's a Space Balls quote in here somewhere. I just know it.

SC 2 : The search for Free Money