I lack Christmas spirit.

[XCashier]

"Hello, you've reached Gravekeeper. Die in a fire?"

"What?"

"Go rot in hell?"

"WHAT?!"

"I said, How may I help you?"

"Oh."

Oh, that would be brilliant! It'd get you fired, of course, but it's still brilliant!

[Gravekeeper]

So, how do you know when you answer a call what company/firm/agency they are calling for? Seems like a pretty schizophrenic workday, if you ask me. Hell, I have enough trouble sometimes remembering which credit cards we take, since I work at two different establishments with different rules, etc. The fact that the credit card machines at one job have you slide the credit card the opposite way of the other job doesn't help my sanity too much either. Or, wouldn't, if I had any.

All of our calls are managed by computer ( If you've ever worked a call center you may already be familiar with the Infinity software ). So when a call comes in I get the client's company name on my screen before I hit a key to pick up the line. Thus I know what I'm in for before I answer. Some clients are as easy as taking a message down in the system. Others are rather complex and require you to jump through various hoops.

Worst part is sometimes you're relying on the client's interface ( They'll have a special web interface for their stuff that they want us to use ) and it can be really ARGH in some cases. For instance we have a lot of government / municipal type clients. I don't know if you've ever attempted to work with a software system designed by government employees but trust me when I say they code the way they work: Large, ineffective and full of various obscure rules that make little sense.

As I said the main reason it seems so eclectic is because I work graveyard so I have to be trained on every client. Whereas during the day the calls are organize into different types and spread across 4 different teams. But at night there's just two of us and half the time my co-worker doesn't even take all of the call types either. -.-

[BlaqueKatt]

actually BWAT* is the new DIAF** according to a vote on Fark

*bathe with a toaster
**Die in a fire


BlaqueKatt-ever helpful

[Amethyst Hunter]

Kind of a double-edged sword, isn't it? Your posts rule humor-wise, but the reason they exist at all is because you're stuck suffering through dealings with idiots... :/