Tweet
Tonight was a insane night for shit to break, 2 major things especially that is beyond the company I work for ability to control or be responsible for. I work for a cable tv company and two unrelated issues came up tonight that gave me the ability to answers to the problems we faced.
First, there are two satellites in orbit that are too close to one another and there is some interference of channels here and there, one of the channels affected pissed off tons of our customers, the Lifetime Channel. Customer calls to complain about the channel not being in and I explain its not our fault and we cannot credit her for the temporary loss of the channel. She FLIPS and asks why can't we fix it. I explain its going to fix itself by June 7th. She says thats too long we need to fix it now! Well, I replied unfortunately its not our satellite, nor do we have the ability to send a space shuttle up to fix it. As soon as I said that she started going off on me that there is no space program!! I apologized and asked her if there was anything I CAN do for her. She just hung up at that point.
The second issue I realize is a big one for lots of people, INCLUDING myself. Lost was airing its series finale tonight and the feed to us from ABC went out, no failure of our equipment but an issue with ABC itself. We had literally so many calls backed up it wasn't even funny. When we explained the issue to customers, I had one man just tell me that the answer we are giving isn't good enough, we just don't get the Lost Experience. To that I said to the gentleman, I understand all to well, that's why I have all the dvds except for the current season and when it does come out, I am sitting down at my home and having a marathon and not have to worry about cable outages or commercials. He thought about that, said well damn and hung up.....I wish I could answer this truthfully more often!
First, there are two satellites in orbit that are too close to one another and there is some interference of channels here and there, one of the channels affected pissed off tons of our customers, the Lifetime Channel. Customer calls to complain about the channel not being in and I explain its not our fault and we cannot credit her for the temporary loss of the channel. She FLIPS and asks why can't we fix it. I explain its going to fix itself by June 7th. She says thats too long we need to fix it now! Well, I replied unfortunately its not our satellite, nor do we have the ability to send a space shuttle up to fix it. As soon as I said that she started going off on me that there is no space program!! I apologized and asked her if there was anything I CAN do for her. She just hung up at that point.
The second issue I realize is a big one for lots of people, INCLUDING myself. Lost was airing its series finale tonight and the feed to us from ABC went out, no failure of our equipment but an issue with ABC itself. We had literally so many calls backed up it wasn't even funny. When we explained the issue to customers, I had one man just tell me that the answer we are giving isn't good enough, we just don't get the Lost Experience. To that I said to the gentleman, I understand all to well, that's why I have all the dvds except for the current season and when it does come out, I am sitting down at my home and having a marathon and not have to worry about cable outages or commercials. He thought about that, said well damn and hung up.....I wish I could answer this truthfully more often!
Besides, the cable company actually WAS providing the service contracted by the customer, it was rebroadcasting ABC's signal, which at that time happened to be dead air. 
Comment