They never know a thing.

[jodevizes]

I work as a tech engineer who swaps out it stuff in banks, mainly printers, and it really ticks me off when I arrive and they ask me which one doesn't work.
Doh. I don't work there, you tell me.
They don't know.
I look and find a contact name and you can bet your bottom dollar that they are either on holiday, on a course or have just gone to lunch.

By this time some a**hole is now ticketing my panel.

AHHGGGGG.

[HYHYBT]

A stupid question, but if they can't tell what isn't working, why did they call you in the first place?

[bsaana]

A stupid question, but if they can't tell what isn't working, why did they call you in the first place?

Being a tech and having had something similar happen I hope I can shed some light.

ONE (1) person calls in a problem. It is only him/her having this issue. They do not tell anyone else about it. They go home early, are at lunch, or called it in really late and the next day when you are able to be there they are off. It gets better if they share computers and if someone else is using it and not having a problem and thus says he has no idea about it.

[HYHYBT]

Well, there is that...

[Calie]

Being a tech and having had something similar happen I hope I can shed some light.

ONE (1) person calls in a problem. It is only him/her having this issue. They do not tell anyone else about it. They go home early, are at lunch, or called it in really late and the next day when you are able to be there they are off. It gets better if they share computers and if someone else is using it and not having a problem and thus says he has no idea about it.

Which is why at my office, when we call in a tech, we then announce it to the other appropriate people to keep a look out along with a basic description of the issue and when the tech might show up. But then again, we are somewhat sensible.

[Magpie]

I don't think I've ever worked somewhere where the first person to notice a problem calls a tech in... normally you go around to everyone else and ask "is the printer not working, or is it something with my job?" And then someone will ask someone else to get someone to call a tech. (I've had almost that much indirection happen, but it's normally "Hey, John, who do I talk to about this?" "Oh, go ask Sarah, she knows what to do")

[bankworking]

Being a tech and having had something similar happen I hope I can shed some light.

ONE (1) person calls in a problem. It is only him/her having this issue. They do not tell anyone else about it. They go home early, are at lunch, or called it in really late and the next day when you are able to be there they are off. It gets better if they share computers and if someone else is using it and not having a problem and thus says he has no idea about it.

My work had that problem sometimes. We have 18 regular printers, 2 check printers and who knows how many receipt printers,so if someone calls in a broken printer,it can be a real hassle for IT to figure out which one. I always make certain to put in the notes (IT calls are done on computer) exactly where the machine having a problem is and I've been thanks for it. Seems common sense to me.

[HYHYBT]

I don't think I've ever worked somewhere where the first person to notice a problem calls a tech in.

At McDonald's, I was usually the one doing the calling, which is why I didn't think of someone just calling and leaving and not letting anyone know what to tell them when they showed up.

Until three, maybe four years ago, Coca-Cola's hold music was that "I'd like to buy the world a Coke" song. ONLY that song, all the time. Which, actually, was OK because they tended not to leave us on hold long at a time.