What are your fondest memories of customers doing sneaky things?
I remember at the grocery store, it was New Years Day 2004. The store was to open at regular time (6:00 am). There would only be one cashier (me) and one bagger until 7 am, so both of us got out of our cars and trudged in despair into work.
Now, the automatic doors were off, but we were told to pry them open to get in, and then to shut them back after we got in. As my bagger and I got close to the door, we saw a little old lady (amazing how fast they all of a sudden become when they want something bad enough!) get out of her car (she'd been sitting in it ever since I'd pulled up 5 minutes earlier) and start chasing us into the store.
We were able to shut the automatic doors behind us and get in, but, wouldn't you know it, this little old lady wasn't as weak and feeble as most old people tend to be. She pried the doors open and let herself in, grabbed a basket, and proceeded to walk in the door. My manager said, "I'm sorry ma'ame, we're not open for another 15 minutes," and the little old lady gave her a look as if my manager had just slaughtered all of her cats.
"I NEED to get some groceries!" the lady whined. She was told she could either wait or go to the local grocery store which is open 24/7. No, stores don't always like telling customers to go elsewhere, but they weren't going to force me or my bagger to punch in, me to count my till in 10 seconds, and then go wait on her, when it was obvious she was going to take her sweet time and give us hell for trying to lock her out.
She was very insistant on being allowed to shop. At this point, several cars had pulled up, and people stood outside the automatic door and pondered why it wasn't opening. Then they all realized that they'd PRY it open and get inside! Pretty soon my manager had no choice, and just let everyone in and come shop. My bagger and I had to punch in and I had to immediately count my drawer and pick my register.
I know it was only 15 minutes early but I was still irate that all these people were allowed in. What in God's name were all these people doing out on New Year's Day at 5:45 am anyway?! Good God, shouldn't they all have been hung over and miserable?
I remember at the grocery store, it was New Years Day 2004. The store was to open at regular time (6:00 am). There would only be one cashier (me) and one bagger until 7 am, so both of us got out of our cars and trudged in despair into work.
Now, the automatic doors were off, but we were told to pry them open to get in, and then to shut them back after we got in. As my bagger and I got close to the door, we saw a little old lady (amazing how fast they all of a sudden become when they want something bad enough!) get out of her car (she'd been sitting in it ever since I'd pulled up 5 minutes earlier) and start chasing us into the store.
We were able to shut the automatic doors behind us and get in, but, wouldn't you know it, this little old lady wasn't as weak and feeble as most old people tend to be. She pried the doors open and let herself in, grabbed a basket, and proceeded to walk in the door. My manager said, "I'm sorry ma'ame, we're not open for another 15 minutes," and the little old lady gave her a look as if my manager had just slaughtered all of her cats.
"I NEED to get some groceries!" the lady whined. She was told she could either wait or go to the local grocery store which is open 24/7. No, stores don't always like telling customers to go elsewhere, but they weren't going to force me or my bagger to punch in, me to count my till in 10 seconds, and then go wait on her, when it was obvious she was going to take her sweet time and give us hell for trying to lock her out.
She was very insistant on being allowed to shop. At this point, several cars had pulled up, and people stood outside the automatic door and pondered why it wasn't opening. Then they all realized that they'd PRY it open and get inside! Pretty soon my manager had no choice, and just let everyone in and come shop. My bagger and I had to punch in and I had to immediately count my drawer and pick my register.
I know it was only 15 minutes early but I was still irate that all these people were allowed in. What in God's name were all these people doing out on New Year's Day at 5:45 am anyway?! Good God, shouldn't they all have been hung over and miserable?
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