My co-worker P told me this gem of a story to me. A little BG: P was a sales agent (before becoming a tech) for the fee-based tech support department called Tech Plus* .
P-Co worker
E- Supervisor
SC- Sucky "Cuss"tomer.
P: <does sales spiel>
SC: What do you mean you don't have a guarantee?!! I want my fucking guarantee!!!
P: Ma'am the terms and conditions of the sale states that there is no guarantee that your issue will be resolved. I will lose my job if I say that there is a guarantee
SC: I want my fucking guarantee and I don't give a fuck about you and your job! You should be fired and get me somebody smarter than you! The President, the CEO anybody that's smarter than you!
P: One moment . <goes over and explained to E about the SC and then E comes on the line while P listens in. That's done in case the customer wants to speak with the agent on the line again>
E: This is E, supervisor on duty.
SC: That girl is dumb, I told her I want my fucking guarantee!
E: Ma'am I apologize but on our service and sales terms and conditions state that there is no guarantee that your issue will be resolved and that is for liability reasons.
SC: And I thought the Ns were the stupid ones, you're white and you're just as dumb!
E gives P the signal to hang up on the SC and that was that.
P-Co worker
E- Supervisor
SC- Sucky "Cuss"tomer.
P: <does sales spiel>
SC: What do you mean you don't have a guarantee?!! I want my fucking guarantee!!!
P: Ma'am the terms and conditions of the sale states that there is no guarantee that your issue will be resolved. I will lose my job if I say that there is a guarantee
SC: I want my fucking guarantee and I don't give a fuck about you and your job! You should be fired and get me somebody smarter than you! The President, the CEO anybody that's smarter than you!
P: One moment . <goes over and explained to E about the SC and then E comes on the line while P listens in. That's done in case the customer wants to speak with the agent on the line again>
E: This is E, supervisor on duty.
SC: That girl is dumb, I told her I want my fucking guarantee!
E: Ma'am I apologize but on our service and sales terms and conditions state that there is no guarantee that your issue will be resolved and that is for liability reasons.
SC: And I thought the Ns were the stupid ones, you're white and you're just as dumb!
E gives P the signal to hang up on the SC and that was that.
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