The other day I spoke with a gentlemen who had purchased 3 chairs and needed to return them. He claimed there was nothing wrong with the chairs, but that they'd already been assembled and they decided they didn't like them. I consulted with the MOD and we reached an agreement with the guy. He was within the 14 day return policy anyway, so there really wasn't an issue.
The chairs ended up being returned while I was off, and since they were assembled, they were put out with the display chairs.
Just one problem.
They REEKED of cigarettes. They smelled like the furniture that we took out of my late grandmother's house that had been exposed to cigarette smoke for at least 40 years.
"Nothing wrong with them" my arse!! This is the sort of thing that really pisses me off. The return policy states that any non-defective returned merchandise must be in re-sellable condition. Smelling like a stale ashtray is NOT re-sellable. The return should have been refused on that basis. Now we are stuck with three chairs that we can't sell and can't send back to the vendor, so they have been placed on donation hold.
I know this is far from the worst example of abused merchandise being returned, but it's still aggravating as hell.
The chairs ended up being returned while I was off, and since they were assembled, they were put out with the display chairs.
Just one problem.
They REEKED of cigarettes. They smelled like the furniture that we took out of my late grandmother's house that had been exposed to cigarette smoke for at least 40 years.

"Nothing wrong with them" my arse!! This is the sort of thing that really pisses me off. The return policy states that any non-defective returned merchandise must be in re-sellable condition. Smelling like a stale ashtray is NOT re-sellable. The return should have been refused on that basis. Now we are stuck with three chairs that we can't sell and can't send back to the vendor, so they have been placed on donation hold.
I know this is far from the worst example of abused merchandise being returned, but it's still aggravating as hell.

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