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F*#k Toe!
So I still don't know what the reference from the title is supposed to mean, but I'm assuming the "lady" that called my manager this over the phone knows what she meant... What led up to this odd insult though, well here you go:
(Background) At the retail store I work at we have a strict policy of not holding paid items for guests. If they buy something that's too big, we have to return it, and they can re-buy it when they come back with a bigger vehicle. This is mainly to limit our liability because technically it is no longer our property.
So we have these 4 ladies come in, knowing they want patio furniture and a grill, they're using a one day 10% reward, however, they come in a midsize car that can only manage to fit the grill!
So we explain the poilcy, and they understand, so they agree that one of them (the pregnant lady of all choices) will stay with the furniture until they return with the truck, okay sounds good.
Fast forward to 30 mins before close, we've been busy and we get a call that they wont be able to pick up the furniture and they'll be back in the morning, thanks! They had come back, gotten the pregnant lady and driven off! Before they hang up, our manager informs them that we will be returning the items left behind, because of said poilicy and if they'd like to re-buy it in the morning they could, however with out the 10% off because it'd been used today, haha. So now the pregnant lady must've been the ringmaster because she gets on the phone, calls the manager a "fuck toe" as previously mentioned and just about every other name in the book and wants every number to call and complain.
In the end, the furniture is being returned, they won't be getting the 10%, we may be telling them we're sold out of said furniture (we hid it off the sales floor), and I really wish I could be there in the morning to see it go down, however I'll have to hear this afternoon how it goes. But I was just so happy the manager stuck to her guns, and punished them for the sneakiness.
(Background) At the retail store I work at we have a strict policy of not holding paid items for guests. If they buy something that's too big, we have to return it, and they can re-buy it when they come back with a bigger vehicle. This is mainly to limit our liability because technically it is no longer our property.
So we have these 4 ladies come in, knowing they want patio furniture and a grill, they're using a one day 10% reward, however, they come in a midsize car that can only manage to fit the grill!
So we explain the poilcy, and they understand, so they agree that one of them (the pregnant lady of all choices) will stay with the furniture until they return with the truck, okay sounds good. Fast forward to 30 mins before close, we've been busy and we get a call that they wont be able to pick up the furniture and they'll be back in the morning, thanks! They had come back, gotten the pregnant lady and driven off! Before they hang up, our manager informs them that we will be returning the items left behind, because of said poilicy and if they'd like to re-buy it in the morning they could, however with out the 10% off because it'd been used today, haha. So now the pregnant lady must've been the ringmaster because she gets on the phone, calls the manager a "fuck toe" as previously mentioned and just about every other name in the book and wants every number to call and complain.
In the end, the furniture is being returned, they won't be getting the 10%, we may be telling them we're sold out of said furniture (we hid it off the sales floor), and I really wish I could be there in the morning to see it go down, however I'll have to hear this afternoon how it goes. But I was just so happy the manager stuck to her guns, and punished them for the sneakiness.
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