seriously?

[iradney]

Speaking as someone currently planning a wedding, I'm sure I would be a little peeved about that sort of thing. Even if the baskets all had the same thing in them, it throws off their "attendance" list. And as Ree mentioned, on your wedding day (and the 24 hours beforehand), your nerves are stretched to breaking point. It may be that maybe the guest misconstrued Dave's tone of voice, but as someone with over 10 years experience in customer service, and someone who is currently in charge of a service desk, wording and tone of voice can make all the difference.
I feel that perhaps saying something like "I do apologise for the inconvenience, please allow me to organise that the correct basket is supplied" may have made all the difference.

[Ree]

Not totally wrong. You just need to change one of the prepositions. Not "for", ON.

That's kind of disgusting, actually, not to mention, how does any of that contribute to the discussion of poor Dave's vent about his job?

[taxguykarl]

Guest: I know all the baskets are the same but you completely missed the point. The point is you gave him a basket that was for another guest. I dont care if they are all the same. We put labels on those baskets for a reason so that we could keep track of which guests got their baskets. Now everything is out of whack and its unacceptable to me.

Obsessive-compulsive disorder...treat it and have a life.
-A public service announcement from Customers Suck and the ad council.

[Ironclad Alibi]

Obsessive-compulsive disorder...treat it and have a life.
-A public service announcement from Customers Suck and the ad council.

I'm sure the original SC Guest would insist they had a Compulsive Disorder Obsession. Those people are just that way.

[PepperElf]

Isn't this exactly what Dave proposed?

that's exactly what i was thinking

offter them a fix and they think you're making fun of them
but then the demand the exact same thing you just offered


i guess it's because... if it's comig from THEM it's ok
but if the staff suggests it then t hey realize just how stupid they're being...

f there isn't something in the way he approaches them that could be setting them off.

you know every time we suggest some way dave could handle it "better" ... i've noticed he tries it.
and it always fails

i don't t hink it's him. i think it's because his company caters to a certain group that is accustomed to being catered to
to the point where they assume that if they demand it, reality will change for them.

kinda reminds me of one of the lines in SGU said to the col young when he was being unreasonable
that just because he orders it does NOT mean that it will suddenly become possible

and the customers dave has ... haven't figured that out yet

[Mr.Customer]

Guest: ..... Now everything is out of whack and its unacceptable to me.

it would be tempting to reply "Dude, if marrying her has got you this stressed out it's because of that bagging part in the back of your mind that is yelling RUN!!! and perhaps you should listen to it, seriously..."