Hi everyone!
I don't post often, but I read these boards every day. I'm looking for a little guidance here.
I sell stuff for my company online. This particular incident occurred on Half.com. I sold a CD for $1, checked it before I sent it out, for damage, etc. I get this email today:
"Thanks for the CD, and your prompt mailing.
A little FYI, however: Half.com Item Quality ratings specifically state that
"Jewel cases with promotion marks ([such as] saw cuts...)" are
"Unacceptable", and technically are NOT to be sold on Half.com.
If you insist on selling these, it would behoove you to specifically state
their condition in the comments section. I'll keep the CD, but I'd appreciate a
$1 partial refund for the condition of the case. Thanks."
Aside from the *snarky* attitude (If you insist on selling these, it would behoove you) Okay so there is damage to the case? And you want a $1 refund for a CD you paid $1 for? It's not possible that the damage occurred in shipping and you would rather have a refund for the shipping charge? BTW, the CD was shipped in a box with bubble materials around it.
I offered to refund their entire purchase once they return the CD. Is it me, or is this customer angling for a *full refund* while keeping the CD they ordered? What could I have done better?
Thanks! Debbie
I don't post often, but I read these boards every day. I'm looking for a little guidance here.
I sell stuff for my company online. This particular incident occurred on Half.com. I sold a CD for $1, checked it before I sent it out, for damage, etc. I get this email today:
"Thanks for the CD, and your prompt mailing.
A little FYI, however: Half.com Item Quality ratings specifically state that
"Jewel cases with promotion marks ([such as] saw cuts...)" are
"Unacceptable", and technically are NOT to be sold on Half.com.
If you insist on selling these, it would behoove you to specifically state
their condition in the comments section. I'll keep the CD, but I'd appreciate a
$1 partial refund for the condition of the case. Thanks."
Aside from the *snarky* attitude (If you insist on selling these, it would behoove you) Okay so there is damage to the case? And you want a $1 refund for a CD you paid $1 for? It's not possible that the damage occurred in shipping and you would rather have a refund for the shipping charge? BTW, the CD was shipped in a box with bubble materials around it.
I offered to refund their entire purchase once they return the CD. Is it me, or is this customer angling for a *full refund* while keeping the CD they ordered? What could I have done better?
Thanks! Debbie
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