Guest: Dave, it's about time you answered the phone. I have been on hold for 35 minutes. Why was I on hold that long?
Me: well I am here by myself and we have heavy call volume
Guest: thats your problem, not mine....anyway, these seats out on the deck are very hard. There must be cushions for the seats and we cant find them.
Me: well the office is closed. I can have someone check on it tomorrow for you
Guest:and what are we supposed to do tonight? we want to sit out on the deck
Me: I mean I dont know where the cushions are or if there even are any. I can send someone tomorrow
Guest: that is not acceptable. I want this resolved tonight. Dont you have someone on call?
Me: yes ma'am for emergencies
Guest: ok then can you call your on call person
Me: ma'am, seat cushions are not an emergency
Guest: well I think it's a Goddamn emergency when I spend all this money
Me: ma'am, please stop yelling and cursing
Guest: well dont tell me this is not an emergency. Call your manager at home right now and give them my phone number. I want to speak with them
Me: ma'am, I am not calling my manager at home over seat cushions
Guest: Dave, you are upsetting the fuck out of me and yes I meant to say fuck because you are not giving good service. You do not tell someone that spent all this money that they have to wait on something. That is a slap in the face
Me: I can have a manager call you
Guest: ok Dave, if I have to wait until tomorrow, I WILL get free bikes and beach chairs and if you dare say no, I swear to God I will come down to the office and raise hell like you've never seen me, am I making my clear? You have ruined my vacation and you will pay dearly for it
Me: ok
Guest: GET BENT ASSHOLE. GODDAMN YOU......
Me: well I am here by myself and we have heavy call volume
Guest: thats your problem, not mine....anyway, these seats out on the deck are very hard. There must be cushions for the seats and we cant find them.
Me: well the office is closed. I can have someone check on it tomorrow for you
Guest:and what are we supposed to do tonight? we want to sit out on the deck
Me: I mean I dont know where the cushions are or if there even are any. I can send someone tomorrow
Guest: that is not acceptable. I want this resolved tonight. Dont you have someone on call?
Me: yes ma'am for emergencies
Guest: ok then can you call your on call person
Me: ma'am, seat cushions are not an emergency
Guest: well I think it's a Goddamn emergency when I spend all this money
Me: ma'am, please stop yelling and cursing
Guest: well dont tell me this is not an emergency. Call your manager at home right now and give them my phone number. I want to speak with them
Me: ma'am, I am not calling my manager at home over seat cushions
Guest: Dave, you are upsetting the fuck out of me and yes I meant to say fuck because you are not giving good service. You do not tell someone that spent all this money that they have to wait on something. That is a slap in the face
Me: I can have a manager call you
Guest: ok Dave, if I have to wait until tomorrow, I WILL get free bikes and beach chairs and if you dare say no, I swear to God I will come down to the office and raise hell like you've never seen me, am I making my clear? You have ruined my vacation and you will pay dearly for it
Me: ok
Guest: GET BENT ASSHOLE. GODDAMN YOU......
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